Customer Experience Executive

2 weeks ago

Farnborough, United Kingdom Index Commercial Full time

**This role is to work with one of our high profile clients initially for a 6 month assignment with a view to being extended.**

**Hybrid working**

**Customer service are accountable for.**
- The key responsibility of the job is to accompany the customer on their journey with our client to ensure the service they receive is personal, positive and easy.
- To be able to review and prioritise tasks and delegate appropriately but ensuring the task is completed and resolved in line with business service levels.
- Identify and qualify sales opportunities and ensure they are passed to the appropriate sales channel In order to support the delivery of sales targets and margins.
- Through the identification of customer needs and requirements, promote suitable products and services which fully address and support customer needs and contribute directly to sales, margin and portfolio targets.
- Manage own workload effectively and priorities’ where necessary to ensure that all SLA’s are met.
- Dealing with customers using an appropriate medium in a professional manner and with a high level of accuracy.
- Responds to customer enquiries by understanding the enquiry, gathering and researching information; taking responsibility and ownership for the accuracy of the information provided to the customer.
- Taking ownership of the customer enquiry and communicating in a timely manner with our response in line with our KPI’s and designed to delight.
- To provide a high level of customer service to our entire customer base.
- Develop and maintain ancillary sales knowledge & understanding of our full suite of products to ensure that every sales opportunity is identified passed on or converted in line with business sales targets and expectations.
- Employee capability and a complete understanding of our financial products and how they operate and impact our customers and integrate in to the business.
- Take ownership of personal development within the business.
- Adhering to and complying with all company standards and relevant legislation including the Data Protection Act and the FCA, ensuring all mandatory training is completed and understood.
- Manage own outbound and proactive call and fleet targets.

The customer is at the heart of our clients business and the fair treatment of customers is a core requirement for each role and for all Associates. Fair outcomes for customers is cultural within the company and is supported by all Associates being part of the clients Customer Experience and PACE Initiative.

Key responsibility that each Associate ensures that they are aware of and maintain on an ongoing basis a working knowledge of the regulations and business obligations that affect their role.

**Index Recruitment Ltd is acting as an Employment Business in relation to this vacancy.**

**Job Type**: Temporary contract
Contract length: 6 months

**Salary**: £16.97 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Farnborough: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Farnborough

Reference ID: 12341

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