Customer Support Executive

4 weeks ago


Farnborough Hampshire, United Kingdom Philips Iberica SAU Full time

Customer Relation & Support Executive Job Description
Please note that we currently have 2 open positions for a Customer Relation & Support Executive.
That’s why we need you, to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs.
The purpose of this exciting Customer (Patient) Relation & Support Executive role is to support patients on the Sleep Support Service with accurate, relevant and timely advice for their query. The role will include supporting the patient throughout their diagnostic and therapy journey. Full and in-depth training on the therapy products and sleep disorders will be provided. 5hrs week within a service that operates 8am to 8pm Monday to Friday.
This is an office-based role (hybrid model) in our brand new UKI head office in Farnborough.
Ensuring that all (primarily telephone) enquiries from both patients and customers are handled correctly; Logging of customer complaints received according to company procedure.
Maintaining full, up-to-date knowledge of all products and the disorders they are used to treat, participating in, and seeking additional training as required.
Ensuring service-related operational and administrative tasks have been completed in a timely fashion.
This Team is an extension of the support that the NHS and Private providers offer their patients with Sleep Disorders. The Patient Relations & Support Team is on hand to give advice, answer questions and provide support to patients on their journey to compliance and better sleep outcomes. We support customers and patients by supplying masks and therapy devices, taking care of administrative tasks, gathering patient data, and dealing with patient enquiries.
2 years' experience in a Customer Service role or in an office telephone sales environment.
~ Ideally experience of working with Lean / in a Lean environment and SAP.
~ Competent with Outlook and Microsoft Word / Excel.
~ Good planning and organizational skills.
~ Thus, we offer competitive benefits, a flexible work schedule and access to regular local health & well-being focused activities.
Learn more about our commitment to diversity and inclusion here .
In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.
For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report .
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