Customer Support Manager
2 months ago
Customer Support Manager (Aviation) - Farnborough - £30k-£38K - Permanent
Our client is a premium executive jet maintenance facility at Farnborough Airport, who specialise in supporting business aircraft and offer exceptional standards of service are seeking a Customer Support Manager.
Are you a customer-focused professional with strong communication skills and a passion for building relationships? My client is seeking a Customer Support Manager to join their team.
In this role, you will be the primary point of contact for all of their customers, responsible for handling requests and ensuring that they are handled correctly.
You will work closely with Field Service Representatives and Manufacturers technical support to troubleshoot and resolve issues, and will be responsible for raising work packages and generating technical records.
You will also be responsible for managing and communicating customer expectations with the line team, as well as following up on customer feedback and issuing invoices.
Experience required:
To be successful in this role, you should have previous experience in a customer support or field service role, with strong problem-solving skills and the ability to provide strong drive and motivation to multi-disciplined teams.
You should also have excellent communication skills and a thorough understanding of relevant regulations, including Part-M, Part-145, and any other relevant regulations.
A background in human factors and an understanding of professional integrity, behaviour, and attitudes towards safety are also essential for this role. In addition, you should have a strong understanding of basic business finance and the ability to use IT systemsand interpret regulatory and technical data.
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