Customer Relation
4 weeks ago
Job Title Customer Relation & Support Executive Job Description
Please note that we currently have 2 open positions for a Customer Relation & Support Executive.
In this role, you have the opportunity to make life better:
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs.
The purpose of this exciting Customer (Patient) Relation & Support Executive role is to support patients on the Sleep Support Service with accurate, relevant and timely advice for their query. The role will include supporting the patient throughout their diagnostic and therapy journey. Full and in-depth training on the therapy products and sleep disorders will be provided. You will be expected to maintain a polite, courteous and professional manner whilst dealing with enquiries and processing orders within a fast-paced team. The hours for this role are 37.5hrs week within a service that operates 8am to 8pm Monday to Friday.
This is an office-based role (hybrid model) in our brand new UKI head office in Farnborough.
You are responsible for:
Ensuring that all (primarily telephone) enquiries from both patients and customers are handled correctly; providing the customer with the most appropriate advice for the query in a timely manner.
Logging of customer complaints received according to company procedure.
Maintaining full, up-to-date knowledge of all products and the disorders they are used to treat, participating in, and seeking additional training as required.
Ensuring all notes and updates are applied in a timely manner to the patient information systems on a daily basis.
Ensuring service-related operational and administrative tasks have been completed in a timely fashion.
You are a part of:
This Team is an extension of the support that the NHS and Private providers offer their patients with Sleep Disorders. The Patient Relations & Support Team is on hand to give advice, answer questions and provide support to patients on their journey to compliance and better sleep outcomes. We support customers and patients by supplying masks and therapy devices, taking care of administrative tasks, gathering patient data, and dealing with patient enquiries.
To succeed in this role, you’ll need a customer-first attitude and the following:
Good standard of education with numeracy and literacy.
2 years' experience in a Customer Service role or in an office telephone sales environment.
Ideally experience of working with Lean / in a Lean environment and SAP.
Competent with Outlook and Microsoft Word / Excel.
Good communication skills with the ability to easily build rapport.
Ability to maintain a calm and empathetic demeanor.
Good planning and organizational skills.
Attention to detail with good problem solving and analytical skills.
In return, we offer you a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences . At Philips, we value that ourpeoplecanbe healthy and do welland that you feel cared for and listened to. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive benefits, a flexible work schedule and access to regular local health & well-being focused activities.
Why should you join Philips?
If you’re interested in this role and have the experiences needed, we encourage you to apply. Learn more about our commitment to diversity and inclusion here .
About Philips UKI
In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.
Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report .
#LI-EU
#J-18808-Ljbffr-
Customer Relation
3 weeks ago
Farnborough, Hampshire, United Kingdom Philips Full timeJob TitleCustomer Relation & Support ExecutiveJob DescriptionPlease note that we currently have 2 open positions for a Customer Relation & Support Executive.In this role, you have the opportunity to make life better:Looking at the challenges the world is facing today Philips' purpose has never been more relevant. The world and our customers' needs are...
-
Customer Relation
1 month ago
Farnborough, Hampshire, United Kingdom Philips Full timeJob TitleCustomer Relation & Support ExecutiveJob DescriptionPlease note that we currently have 2 open positions for a Customer Relation & Support Executive.In this role, you have the opportunity to make life better:Looking at the challenges the world is facing today Philips' purpose has never been more relevant. The world and our customers' needs are...
-
Customer Relation
2 weeks ago
Farnborough, United Kingdom Philips Full timeJob TitleCustomer Relation & Support ExecutiveJob DescriptionPlease note that we currently have 2 open positions for a Customer Relation & Support Executive.In this role, you have the opportunity to make life better:Looking at the challenges the world is facing today Philipsâ purpose has never been more relevant. The world and our customersâ needs...
-
Customer Relations Officer
4 days ago
Fareham, Hampshire, United Kingdom SUEZ Full timeDo you have excellent customer service skills, coupled with a good level of administration experience? Would you like to bring this to a couple with a vision for a society where there is no more waste? When you join SUEZ, you get more than a brand-new role. Your work will help us deliver innovative and environmentally responsible solutions for water and...
-
Customer Experience
3 weeks ago
Portsmouth, Hampshire, United Kingdom Workshop Recruitment Full timeHome > Jobs > Customer Experience & Relations Coordinator Customer Experience & Relations Coordinator Job Description Our client, who is a leader in providing an excellent service both in the field in the services they provide and also with the customer contact received to their contact centre are looking for a competent Customer Relations and...
-
Customer Support
1 month ago
Farnborough, Hampshire, United Kingdom Orbis Full timeTitle – Customer Support Sales Manager They are a well-respected German consulting firm dedicated to customer transformations, focused on data analytics to drive the digital transformation of their customers. As a Customer Support Sales Manager, you will be joining the central Customer Support team, contributing to the running and promotion of...
-
Customer Quality Engineer
1 week ago
Farnborough, Hampshire, United Kingdom Company: Full timeFind jobs in the automotive retail industry Founded in 1997, TRIGO Group is a global leader in operational quality management solutions for the manufacturing sector, focusing on the transportation industries such as automotive, aerospace, and railway. With a team of over 10,000 professionals in 20+ countries across four continents, TRIGO offers a...
-
Customer Quality Engineer
1 week ago
Farnborough, Hampshire, United Kingdom TRIGO Specialist Resourcing Full timeFounded in 1997, TRIGO Group is a global leader in operational quality management solutions for the manufacturing sector, focusing on the transportation industries such as automotive, aerospace, and railway. With a team of over 10,000 professionals in 20+ countries across four continents, TRIGO offers a comprehensive portfolio of quality inspection,...
-
Customer Support Executive
4 weeks ago
Farnborough, Hampshire, United Kingdom Philips Iberica SAU Full timeCustomer Relation & Support Executive Job Description Please note that we currently have 2 open positions for a Customer Relation & Support Executive. That’s why we need you, to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs. The purpose of this exciting Customer (Patient) Relation & Support...
-
Customer Services Representative
1 day ago
Farnborough, Hampshire, United Kingdom Mulberry Recruitment Full time[vc_row][vc_column][vc_column_text] Customer Services Representative Location : Farnborough Salary £26,500 + benefits My client who are based in Farnborough are looking for a Client Service/Customer Service Representative to join their team. We are looking for a candidates who have got strong customer service skills and are professional. This role...
-
Customer Escalations
2 days ago
Farnborough, Hampshire, United Kingdom Hays Full timeHays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role...
-
Customer Experience Analyst
1 month ago
Farnborough, United Kingdom Index Recruitment Ltd Full timeOur client is see an experienced Customer Experience Anlyst to join the team. This is initially a 3 month assignment with a view to being extended The Escalations Advisor is responsible for accurately assessing, logging and allocating all incoming complaints in-line with associated measures and reporting. Manage a portfolio of business product/service...
-
Customer Service Advisor
4 weeks ago
Farnborough, United Kingdom Vibe Recruit Full timeJob Title: - Customer Service Advisor- Contract Type: - Contract- Location: - Farnborough- Industry: - Administration and Office Support- Reference: - Vibe_1711113997- Contact Name: - Dawn Halford- - Job Published: - 22 March 2024 Job Description **Customer Service Advisor** Seeking contracting work in the Automotive Manufacturing Industry? Looking to be a...
-
Customer Quality Engineer
3 weeks ago
Farnborough, United Kingdom TRIGO Specialist Resourcing Full timeFounded in 1997, TRIGO Group is a global leader in operational quality management solutions for the manufacturing sector, focusing on the transportation industries such as automotive, aerospace, and railway. With a team of over 10,000 professionals in 20+ countries across four continents, TRIGO offers a comprehensive portfolio of quality inspection,...
-
Customer Quality Engineer
3 weeks ago
Farnborough, United Kingdom TRIGO Specialist Resourcing Full timeFounded in 1997, TRIGO Group is a global leader in operational quality management solutions for the manufacturing sector, focusing on the transportation industries such as automotive, aerospace, and railway. With a team of over 10,000 professionals in 20+ countries across four continents, TRIGO offers a comprehensive portfolio of quality inspection,...
-
Customer Service Adviser
4 weeks ago
Farnborough, United Kingdom iRock School of Music Full time**Customer Service Advisor** **Starting Salary**: £20 - 22K **Hours**: Full-time, Monday to Friday **Holiday**: 25 days per annum + bank holidays **Location**: Farnborough, Hampshire **The Company** iRock School of Music is a peripatetic music service teaching 1000s of children every week. We provide fun, inclusive and inspiring rock & pop bands in...
-
Customer Services Administrator Mr Monitoring
1 month ago
Farnborough, United Kingdom Philips Full time**Job Title**: Customer Services Administrator MR Monitoring **Customer Services Administrator MR Monitoring** In this role you will be responsible for all aspects of service related administration for equipment within our MR monitoring portfolio. The purpose of this role is to receive, understand, route and handle customer requests that are received via...
-
Freight / Customer Service Agent
1 month ago
Farnborough, United Kingdom Freightserve recruitment Full timeFreightserve recruitment are looking for a Freight / Courier Customer Executive for a well-established company based in the Farnborough area. **Job Purpose: - ** The Customer Service Executive is the first point of contact for Customers and most suppliers. Therefore, it is essential that the customer service Executive can work pro-actively and under...
-
US Customer Service Agent
3 weeks ago
Farnborough, United Kingdom Mulberry Recruitment Full timeCustomer Service AgentLocation: FarnboroughSalary: £24,960Shift Pattern: Tuesday - Saturday 2pm-10pmMy client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer service to...
-
US Customer Service Agent
4 weeks ago
Farnborough, United Kingdom Mulberry Recruitment Full timeCustomer Service Agent Location: Farnborough Salary: £24,960 Shift Pattern: Tuesday - Saturday 2pm-10pm My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer...