Operational Information
3 weeks ago
We are looking for a motivated, dedicated and enthusiastic individual to join our small, friendly team. This role is responsible for researching 999 call records and ambulance crew documentation to provide information for enquiries from internal departments and external agencies including the Metropolitan Police and Coroners Courts.
You will provide evidence (patient records, voice recordings, chronology of events) for police investigations, Coroners’ Courts and internal investigations.
You will be required to prepare and maintain recordings of 999 calls for use by LAS & Metropolitan Police. You must have experience of working with sensitive and confidential information and the ability to search an extensive range of records in several media formats to investigate enquiries. This will involve using your problem solving and organisational skills.
You will provide research and administrative support within a team environment and will assist in ensuring that call records, patient report forms and other sensitive documents are collated, stored and accessed appropriately in line with NHS and external guidance including the Data Protection Act.
We are a supportive, friendly team of seven. We are based in a central London location but are predominately working remotely. At times you may be expected to attend other London sites.
Working week will be Monday - Friday, predominantly 09.00 - 17.00
Annual Leave starts at 27 days a year
**This post is specifically responsible for the following tasks**:
- Provide bespoke complex information in response to enquiries from external agencies, which may be used as evidence in criminal proceedings or in Coroners Courts
- Investigate enquiries which involves researching an extensive range of records in several media formats such as electronic records, paperwork, microfilm and Digital Audio Tapes (DAT).
- Follow guidelines controlling access to sensitive and confidential documents in line with NHS and external guidance including the Data Protection Act and patient confidentiality.
- Liaise with Metropolitan Police (MPS) and other external agencies regarding disclosure of information
Update the Command & Control 999 call system with information relating to specific addresses and patients
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