Information Officer

2 weeks ago

London, United Kingdom Walters People Full time

Information Officer - 2 months Contract - Possible Extension Location: London Hours: Full-Time - Hybrid (Tuesday and Thursday in the Office) Salary/Benefits: £191 PAYE/ £255.80 UMB We are now hiring for an Information Officer. The role holder supports the preparation and successful delivery of customer information products including signage and wayfinding ensuring that customers are aware and able to navigate both planned/unplanned modal travel disruption. The role holder will monitor quality, consistency and compliance with the company’s Customer Information Strategy, its guidelines and quality standards ensuring consistency across all communication channels.

Main Responsibilities:

- Providing effective co-ordination to ensure customer facing information, including signage and wayfinding, printed and other on and off-system media, to support operations run by the company and contracted services, is consistent, accurate and delivered in a timely way.
- Working alongside colleagues across other parts of Customer, Communications and Technology and with external partners and agencies to ensure that printed customer information is accurate, timely, fit for purpose and consistent with other channels.
- Site visits/planning and review meetings to understand the scope of projects to enable delivery of customer information and/or signage requirements.
- Effective input & assistance, where requested in planning & delivering emergency customer information which may include being flexible with working hours in exceptional circumstances.
- Take an active role in helping to identify and assist in the delivery of innovative customer information solutions to meet the changing needs of customers and users.
- Monitoring and assurance that customer information including signage and wayfinding is produced in line with the company’s standards.
- Actively supporting the control of the budget for Customer Information ensuring accuracy of spends v/s budget allocations.
- Working alongside external suppliers on the production of printed customer information and signage & wayfinding including obtaining the required approvals for the installation of signage.
- Monitoring and ensuring that all customer facing information is compliant with all UK and EU regulations.
- Maintain and manage contracts with suppliers through participating & feeding into quarterly reviews, reviewing quality of works & project lifetime milestones.

Key Skills:

- Experience in Marketing, Customer Information, Research or Strategy in roles involving both strategic analysis and effective delivery.
- Good organisational and time management skills.
- Good written and oral communication skills.
- Experience of delivering customer information using a range of channels.
- Ability to embrace and suggest new ways of working and communicating.
- Ability to work under pressure and to demanding deadlines.
- Ability to work in a reactive way when necessary, in order to support the 24/7 operations of the Operational Businesses.
- Ability to robustly manage supplier relationships against key deliverable associated with quality, delivery & results.
- Ability to manage financial processes and challenge as necessary.
- Ability to translate complex business or operational language into clear, concise customer information.

Information Officer - 2 months Contract - Possible Extension Location: London Hours: Full-Time - Hybrid (Tuesday and Thursday in the Office) Salary/Benefits: £191 PAYE/ £255.80 UMB We are now hiring for an Information Officer...

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