Parts Administrator

5 months ago


Banbury, United Kingdom Fortress Technology (Europe) Ltd Full time

**Position: Parts Administrator**

**Reporting to**: Service Manager

**Direct Reports**:0

**Working Hours**:Monday to Friday 08:45-16:45

This individual will be providing expansive support to the Service/Parts Department.The position is a
multi-disciplined role requiring a wide range of skills and abilities to support activities such as:

- Creation of detailed and accurate quotation for parts requests.
- Creation of accurate parts orders on internal CRM system (SAP).
- Monitoring and ownership of order progression through the parts order process.
- Ownership of parts related customer questions and concerns.
- Escalation of any order issues through defined process.
- Ensuring dependable cross-department communication on customer orders.
- Dealing with urgent customer requests and complaints in a timely manner.

This individual will need to be experienced in order entry (quotes, orders, raising PO’s, orders) and needs to be self-sufficient and complete this in a timely manner.

This individual will be trained to develop their parts Identification skills and generate, in a timely fashion, all supporting documentation for all types of spare parts sales orders.

The individual must have an eye for detail with a desire to improve processes and efficiency.
- Ensure quotations, PO receipt/order entry are carried out in a timely manner with excellent attention to detail.
- Manage the internal filing system (to include archiving when necessary).
- Ensure an efficient identification of parts using all available resources.
- Work closely with internal departments on supporting customers on complete product range.

Ownership in keeping the customer updated on order progression.

To be actively involved in creation, development, and sales of spare parts products.

Work with other departments to find ways in which to improve efficiency within the department.

Create quotations/orders for spare parts orders.

**Specific Skills /Experience**
- Proficient in Microsoft Outlook, Word, and Excel.
- High level administrative skills.
- High level communication skills.
- Strong organizational skills.
- Strong customer service skills.
- Experience in order entry/processing.
- Experience using internal CRM system (SAP) an advantage.
- Ability to develop parts identification skills (through training provided).

**Personal attributes** **-** the jobholder will need to demonstrate:

- Pro-activity and initiative.
- Flexibility and the ability to respond well to change and pressure.
- Ability to positively influence and build effective relationships.
- Self-motivation and energy.
- Self-sufficient.
- Efficient and works in a timely manner.
- A meticulous approach and a high level of accuracy, demonstrating strong attention to detail.
- Ability to take ownership of customer queries and concerns and follow through.
- Work well as part of a team.

**Working Hours and Benefits**
- Working Monday to Friday, 8.45am to 4.45pm.
- 25 days annual leave plus bank holidays.
- Company Pension (you 5% / Fortress 3%).
- Eyecare scheme.
- Cycle to work scheme.
- Fortress Hub - giving employees access to discount vouchers for high street stores, entertainment, holidays, and gym memberships.
- Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent, and impartial support for all employees.
- Training - full induction, and provision of ongoing training relevant to job role.
- Opportunities for career development via a development plan.

**Job Types**: Full-time, Permanent

**Salary**: From £26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Reference ID: NMTPA280224


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