Customer Service Advisor

3 months ago

Liverpool, United Kingdom Connells Group Full time

**Job Description** Role - Customer Service Advisor (known locally as a Property Manager)**
**Salary - **£23,500 **per annum**
**Location - Cotton Street, Liverpool, L3 7DY**
**Employment Type - Full-time, permanent**

We are looking for an **ENERGETIC** and **ENTHUSIASTIC** customer service specialist, who either has a background within property, or looking to embark within the industry.

Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we're on the lookout for people with great **communication** and **relationship **skills and a **passion **for delivering a quality customer service

**The Role**:
As a Property Manager you will be fully managing a portfolio of properties across our Sutton Kersh and Entwistle Green brands, building relationships with your internal colleagues and a portfolio of customers and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.

Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:

- Coordinate urgent and routine repairs and maintenance
- Liaise with trades people/contractors and keeping customers up to date
- Organise safety inspections and managing remedial works
- Liaise with landlords following regular property visits
- Assist customers with general tenancy queries
- Carry out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Provide a first-class service to maximise customer retention
- Ensure personal and team deadlines are met, service levels maintained and KPI’s achieved

**About You**:
We’re not just looking for good customer service; we're looking for Property Managers who can build rapport and adapt to the varying needs of our tenants and landlords and go that extra mile Therefore you will need the following skills:

- A positive ‘can-do’ approach is essential
- Passionate about delivering exceptional customer service
- Confident communicator, both verbal and written
- Excellent organisational skills with attention to detail
- Strong time management skills and able to prioritise workload
- Ability to problem solve
- Able to remain calm under pressure and work to timescales

**What you get in return for a career as a Property Manager**:

- 23 days annual leave increasing with length of service
- Pension scheme
- Full training, support and guidance
- Excellent career progression opportunities throughout the business
- Outstanding discounts across retail, entertainment, travel and health
- Wellness benefits, we are part of the wellness charity - MIND

**Why join us?**

At Countrywide, our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we're always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.

CC00391

Job Reference: CC00391

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