Ophthalmology Performance Support Administrator

3 weeks ago


Chorley, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

We are passionate about improving patient experience throughout their Ophthalmology journey. You would be an active participant in helping to assist the Ophthalmology Performance Team to accomplish this and would need to demonstrate excellent communication skills between all colleagues across the organisations.

Are you educated to grades C or above in Maths and English? Have you got experience with 18 week pathways and NHS targets? Do you want to be part of a dynamic and innovative team, ensuring the best possible patient care? Have you got a "can do" attitude towards flexible working? Do you want to learn new skills?

Then this could be the ideal role for you.
- Be able to update patient pathways and address RTT performance issues and escalate to management where necessary.
- Have experience in medical terminology
- Work to targets (e.g. 18 weeks) and KPI's and sending weekly reports/updates for meetings
- Have evidence of escalating issues within a patient's journey accordingly.
- Supporting management with dealing with patient concerns/complaints.
- Close relationships with your Ophthalmology colleagues and Management Team.
- Experience of working within a busy office environment
- Be computer literate and have excellent keyboard skills
- Deal with inbound/outbound telephone calls in a friendly manner
- Have excellent communication skills
- Be a valuable team player
- Be diplomatic and tactful
- We have invested £17.5 million into developing our enhanced Ophthalmology and Daycase facilities at Chorley and South Ribble Hospital. We are excited to be able to provide these additional facilities which will help us to improve our patient experience and will give our patients a choice of location and access to state of the art facilities. The new unit will include a dedicated outpatient and diagnostic space as well as three additional theatres to provide extra capacity for patients requiring a variety of day case procedures.
- Our Ophthalmology Team has specialist expertise in Oculoplastics, Orbit and Lacrimal Surgery, Glaucoma, Diabetes, Medical Retina, Vitreoretinal Surgery,Neuro Ophthalmology, Paediatric Ophthalmology and Cornea and Anterior Segment Diseases. We also provide an Orthoptics service for children and adults.
- Develop and maintain effective working relationships with Clinicians, Managers and others within Ophthalmology and Trust wide service users.
- Plans and organises own work load.
- Supporting the Performance Management Team
- Updating patient's pathways and having an instrumental role in ensuring as many patients meet the 18 week pathway target.
- Support the Patient Experience Coordinators in ensuring targets are met.



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