Customer Service Advisor

2 weeks ago


Wakefield, United Kingdom Olleco Full time

Wakefield, West Yorkshire

£22,660 (plus bonus) per annum. Plus Benefits including Pension, BUPA Medical Cash Plan, Life Assurance, 20 Days’ Holiday increasing with service, Full-Time Position

A vibrant, world-class and innovative recycling and renewable energy company has a vacancy for a Customer Service Advisor on a permanent basis. The role is office based with the potential for hybrid working.

Olleco is the UK’s market leader for the collection and conversion of catering waste streams into renewable energy such as electricity, mains gas and biodiesel. We are also the UK’s leading supplier of vegetable oils for the catering industry.

As a Customer Service Advisor, you’ll help to deliver a high-quality service to customers and ensure orders are processed in-line with delivery schedules. Your other duties will include:

- Customer service - dealing with additional delivery requests, the resolution of service issues and requests for information
- Consistently delivering customer service excellence
- Pass new leads onto the telesales team and work together to ensure new customers have a fantastic experience
- Administrative work necessary for the role
- Working Mon - Fri, 40 hours per week with shifts starting and finishing between 08:00 and 18:00

**You will need**:

- Proven experience in a call centre environment preferred
- Experience of customer services
- Ability to work in a busy sales environment
- Some experience of IT systems
- Good telephone and communication abilities
- GCSEs in English and Maths at grade C / 4 or equivalent
- The ability to manage changing and conflicting priorities
- Good negotiating skills and strong customer focus
- The ability to understand and follow set processes
- Be available to spend the first week in an office for training

Other organisations may call this role Customer Service Executive, Customer Service Assistant, Customer Service Rep, Customer Support Advisor, Customer Support Representative, Customer Care Advisor, or Customer Service Administrator.


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