1st Line IT Service Advisor

1 month ago


Wakefield, United Kingdom First Choice Recruitment, Wakefield Full time

**Role : Customer Service Advisor**

**Salary: 10.90 per hour**

**Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm)**

**Location: Wakefield WF1**

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

**Key Accountabilities**
- Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
- Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
- Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
- Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
- Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
- Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.

**For the role you will be able to demonstrate**:

- Excellent communication skills both written and verbal
- Excellent administrative skills
- Previous Customer services experience
- A positive can do approach
- Ability to work well in a team and independently

**INDCOM**

**Job Types**: Full-time, Temp to perm

**Salary**: £10.90 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Ability to commute/relocate:

- Wakefield: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (required)

Work Location: One location



  • Wakefield, United Kingdom Project People Full time

    Service Desk Advert Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? We are looking for a...

  • 1st Line IT Support

    1 month ago


    Wakefield, United Kingdom Ernest Gordon Recruitment Limited Full time

    **1ST Line IT Support Engineer** {MSP} Wakefield **£23,000 - £28,000** + Training + Progression + Company Benefits - Are you an aspiring IT Support Engineer looking to kickstart their career in a role that provides a strong, personal, training program and the opportunity to evolve into a 2nd and 3rd Line Role?_ On offer is a fantastic opportunity...


  • Wakefield, United Kingdom Strand Recruitment Ltd Full time

    If you are looking to kick-start your career in IT 1st Line support - look no further. Trainee 1st Line duties include; - Full training given - Managing and supporting customers with a range of products including PSTN, ISDN, Hosted (VoiP) SIP trunk and Broadband services. - Technical troubleshooting skills to the test by diagnosing and resolving queries and...

  • 1st line IT support

    7 days ago


    Wakefield, West Yorkshire, United Kingdom First Choice Full time

    Role : 1st Line IT support Salary: 10.90 per hour Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm) Monday to Friday. Location: Wakefield WF1 To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. ...


  • Wakefield, United Kingdom Nasstar Full time

    WE’RE RECRUITING!1st Line Network Engineer x 4Location: Wakefield (Hybrid after initial training period)Salary: Competitive Base + BenefitsJob Type: Permanent, Full-timeShifts: 40 hours between 07:00 - 19:00 GMT with 1 Sat every 6 weeks or so.Looking for a change of pace?Want to join a team that helps and supports one another?As a Service Desk Engineer...


  • Wakefield, West Yorkshire, United Kingdom Interface Recruitment UK Full time

    IT Service Desk Technician – Leeds Centre – Professional Services – REF 580 This role is focused on providing first level support to the client ensuring their productivity through effective use of the Firms IT systems. To deliver a high level client service experience and to continually improve the quality of the service delivered through...


  • Wakefield, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 274107**Salary**: - £28,477**Job grade**: - Executive Officer- HMPPS Band 4**Contract type**: - Fixed Term**Length of employment**: - For a period of up to 18 months**Type of role**: - Health and Safety**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...

  • Service Desk Advisor

    1 month ago


    Wakefield, United Kingdom Fujitsu Full time

    **Service Desk Agent** **Location: Wakefield** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term...


  • Wakefield, West Yorkshire, United Kingdom Nasstar Full time

    WE’RE RECRUITING! 1st Line Network Engineer x 4 Location: Wakefield (Hybrid after initial training period) Salary: Competitive Base + Benefits Job Type: Permanent, Full-time Shifts : 40 hours between 07:00 - 19:00 GMTwith 1 Sat every 6 weeks or so. Looking for a change of pace? Want to join a team that helps and supports one...


  • Wakefield, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to work hybrid earning £11.44 per hour.Customer Service Advisor benefits: * Generous 9% employer pension contribution * 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) * 50% off home, motor and pet insurance * Free travel insurance and Green Flag breakdown cover *...

  • Service Advisor

    2 days ago


    Wakefield, United Kingdom C&B Recruitment Full time

    Automotive Service Advisor Basic UP TO £25,500 CIRCA £33,000 OTE Wakefield C&B Recruitment are currently recruiting for an automotive Service Advisor to join a successful and well established aftersales team based in Wakefield. Previous experience working within an aftersales department as a Service Advisor in the motor trade is essential for this...

  • Service Advisor

    15 hours ago


    Wakefield, United Kingdom C&B Recruitment Full time

    Automotive Service AdvisorBasic UP TO £25,500CIRCA £33,000 OTEWakefieldC&B Recruitment are currently recruiting for an automotive Service Advisor to join a successful and well established aftersales team based in Wakefield.Previous experience working within an aftersales department as a Service Advisor in the motor trade is essential for this role.Role...


  • Wakefield, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to work hybrid earning £11.44 per hour.Customer Service Advisor benefits: * Generous 9% employer pension contribution * 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) * 50% off home, motor and pet insurance * Free travel insurance and Green Flag breakdown cover * Additional...


  • Wakefield, West Yorkshire, United Kingdom Knewin Full time

    WE’RE RECRUITING! 1st Line Network Engineer x 4 Location: Wakefield (Hybrid after initial training period) Salary: Competitive Base + Benefits Job Type: Permanent, Full-time Shifts : 40 hours between 07:00 - 19:00 GMTwith 1 Sat every 6 weeks or so. Looking for a change of pace? Want to join a team that helps and supports one...

  • Service Advisor

    2 days ago


    Wakefield, United Kingdom C&B Recruitment Full time

    Automotive Service AdvisorBasic UP TO £25,500CIRCA £33,000 OTEWakefieldC&B Recruitment are currently recruiting for an automotive Service Advisor to join a successful and well established aftersales team based in Wakefield.Previous experience working within an aftersales department as a Service Advisor in the motor trade is essential for this role.Role...


  • Wakefield, United Kingdom Network IT Full time

    A 2nd Line Network Engineer is required for a large service provider based in Wakefield, to support with troubleshooting, tracking and reporting incidents. Furthermore, you will be providing support across WAN/LAN Networks and Security products withinSLAs. As 2nd Line Network Engineer, you will liaise with the relevant parties during escalations, raise...

  • Service Advisor

    4 weeks ago


    Wakefield, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Vauxhall Peugeot Wakefield** **Salary of £22,302 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care? Yorkshire Ambulance Service NHS Trust is now recruiting for Senior Clinical Advisors in our Emergency (999) Operations Centres...

  • Service Advisor

    18 hours ago


    Wakefield, United Kingdom Evans Halshaw Vauxhall Peugeot Full time

    **Service Advisor** **Evans Halshaw Vauxhall Peugeot Wakefield** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...


  • Wakefield, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    Would you like to be part of a team delivering an invaluable service to the patients of Yorkshire? Would you like to work for an ambitious and challenging organisation which will share your passion for high quality patient care? Yorkshire Ambulance Service NHS Trust is now recruiting for Senior Clinical Advisors in our Emergency (999) Operations Centres...