1st Line Network Engineer-Wakefield

2 weeks ago

Wakefield West Yorkshire, United Kingdom Knewin Full time

WE’RE RECRUITING

1st Line Network Engineer x 4

Location: Wakefield (Hybrid after initial training period)

Salary: Competitive Base + Benefits

Job Type: Permanent, Full-time

Shifts : 40 hours between 07:00 - 19:00 GMTwith 1 Sat every 6 weeks or so.

Looking for a change of pace?

Want to join a team that helps and supports one another?

As a Service Desk Engineer (L1 Network), you will be working within a global team and be responsible for monitoring, troubleshooting, tracking, and reporting incidents.

As part of your role, you will be responsible for providing critical support to a large customer base over a large product portfolio.

You will be the engineer supporting WAN/LAN Networks and Security products ensuring timely resolutions.

The role will be based at our Wakefield office (5 days a week) in the initial training period. After this, you will have the opportunity to continue on a Hybrid set up (3 days office/2 days remote).

What you will need:

  • Experience in managing, troubleshooting, and resolving customer incidents to customer satisfaction.
  • Strong core networking skills (DHCP, DNS)
  • CCNA or equivalent, ideally working towards CCNP
  • TCP/IP
  • Have a proven track record that is demonstrable working with networking and security products

What you will be doing:

  • To provide an exemplary level of customer technical support at the 1st point of contact, striving to troubleshoot and resolve for the customer with minimal delays.
  • Investigation of circuit faults and working with third parties to ensure a swift resolution.
  • Adherence to all relevant legal, regulatory & ISO based Policies, SOPs, Codes of Conduct, Handbooks, and Process Workflows
  • Do not let go of an incident until resolved or fully handed over to the oncoming shift, and proactively engages with others to gain the necessary input to close the ticket.
  • Work with 2nd & 3rd line networking teams on ticket escalations
  • To liaise and work closely with 3rd party service partners at a technical level, as part of technical escalation and resolution of Incidents. The report, manage and progress incidents that are to be resolved by 3rd Party vendors/service partners.
  • Liaise with remote hands to replace faulty Equipment.
  • Maintain in-depth knowledge in relation to Managed Service Customers, sites, and equipment, providing prompt and accurate information, advice, and technical guidance to, Field engineers, & Third-party service providers, and other colleagues.
  • To analyse and evaluate network management tools to troubleshoot and resolve networking issues.
  • Follow ticket work instructions relating to productivity, ticket content, and escalation.

We know you may not have an up-to-date CV, and that’s fine Send us what you have, and everyone will get a response.

Equal Opportunities:

Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.

By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.

Diversity is not just a statement; it's our way of life at Nasstar.

A note for agencies:

Nasstar has an in-house recruitment team who work hard to successfully find the very best candidates. Therefore, we cannot accept agency submissions for any of our roles.

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