Trainee 1st Line Support Technician

3 weeks ago


Wakefield, United Kingdom Strand Recruitment Ltd Full time

If you are looking to kick-start your career in IT 1st Line support - look no further.

Trainee 1st Line duties include;
- Full training given
- Managing and supporting customers with a range of products including PSTN, ISDN, Hosted (VoiP) SIP trunk and Broadband services.
- Technical troubleshooting skills to the test by diagnosing and resolving queries and faults.
- Technical Support of fixed line, hosted, SIP and Broadband services
- Supporting partners and customers with our portfolio propositions where applicable.
- Updating internal systems.
- On-boarding new business customers
- Placing orders for hardware
- Reporting network faults.
- Notifying customers of planned maintenance.
- Arranging engineers to attend customer sites.

**Job Types**: Full-time, Permanent

**Salary**: £20,0000-£25,000.00 per year dependent on experience

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday



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