Service Advisor

4 weeks ago

Wakefield, United Kingdom Autotech Recruit Full time

Are you a driven, enthusiastic, and motivated individual with a passion for customer care? Would you like to work as part of a successful team in a main dealership?

My client is a successful independent business dating back to 1982. They take pride in delivering exceptional customer service through their renowned Volvo dealerships located in Doncaster, Wakefield, Hull and Leeds. They are committed to creating a warm, courteous, and friendly environment which has enabled them to provide an outstanding car buying and ownership experience.

About the position:

The successful candidate for our automotive Service Advisor position will have previous experience within a dealership and proven customer service skills.

This is an exciting opportunity where you will be the main contact for the customer from initial meeting to completion and handing back of the vehicle. You will be responsible for liaising with the customer regarding the work to be undertaken on their vehicle and keeping them informed of the progress.

You will need to be comfortable and confident when professionally resolving any issues that may arise, managing customer and business expectations. Successful applicants will have at least 1 years' experience working as a service advisor or similar customer service role. Experience with Kerridge and Pinnacle systems (or other equivalent system) would be ideal. You will need to hold a Full UK driving licence and have access to your own vehicle.

Key responsibilities:

• Dealing with all customers in a professional, prompt, and courteous manner, portraying a positive first impression of the Vehicle Service Department
• Checking the vehicle onto site, allocating and checking out a loan vehicle, entering work onto the dealer management system
• Managing progress of all jobs and liaising with the customer during progression of work and advising on technical queries/issues
• The ability to work independently with a proactive approach
• Customer focus, relationship maintenance and communication skills are of paramount importance in this role.
• Ensure that customers are aware of all products and services available, including additional options, service plans, warranties

The detail:

• Basic Salary of £26,000 per annum
• Bonus Scheme
• Monday Friday
• Saturdays required (schedule TBC)

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