Customer Service Advisor Apprentice

1 month ago

Wakefield, United Kingdom Skoda Apprenticeships Full time

ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.

The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:

- Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
- Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
- Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
- Promotion: assisting with the sale of accessories and service plans.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
- **Training provided**:_

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
- **Qualifications received **_

On successful completion of the one year programme, you will receive the following:

- Level 2 Customer Service Practitioner Standard
- Brand specific certifications
- Scotland, Northern Ireland, Wales: Framework _
- Level 2 / Level 5 Customer Service Apprenticeship
- Brand specific certifications
- **Desired skills **_

Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
- **Future prospects **_

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
- **Minimum entry requirements **_

'Equivalent' grades include:

- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.
- **Please note**:_

**Job Types**: Full-time, Apprenticeship

Pay: From £256.00 per week

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

  • Apprentice Service Advisor

    1 day ago

    Wakefield, United Kingdom Sytner Group Full time

    **About the role** Wakefield Audi has an exciting opportunity available for an Apprentice Customer Service Advisor to join their talented team. As a Sytner Customer Service Advisor, no two days are the same and the role will include. - Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone,...

  • Customer Service Apprentice

    2 weeks ago

    Wakefield, United Kingdom Arnold Clark Full time

    We’re excited to be offering a brand-new Customer Service Apprenticeship at Arnold Clark. As an apprentice, you’ll develop excellent customer service skills, enhance your digital abilities and get to know the ins and outs of cars while understanding the automotive aftercare services we provide. At the end of your training, you’ll have a Digital...

  • Customer Service Advisor

    2 days ago

    Wakefield, United Kingdom Page Personnel Full time

    New Full Time Customer Service Advisor Based in Wakefield - Working with a Nationally Recognized Company with Fantastic Benefits **About Our Client**: Page Personnel are working with an exciting company based in Wakefield who are looking for a Full Time Customer Service Advisor to join their rapidly developing team. This is a great company to work for who...

  • Customer Service Advisor

    2 days ago

    Wakefield, United Kingdom Page Personnel - UK Full time

    New Full Time Customer Service Advisor Based in Wakefield - Working with a Nationally Recognized Company with Fantastic Benefits **About Our Client**: Page Personnel are working with an exciting company based in Wakefield who are looking for a Full Time Customer Service Advisor to join their rapidly developing team. This is a great company to work for who...

  • Customer Service Apprentice

    3 days ago

    Wakefield, United Kingdom Specsavers Full time

    **Job Role: Customer Service Apprenticeship** **Location: Wakefield** **Working hours: Full time to include weekend working - 40 hours** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all...

  • Customer Service Advisor

    1 day ago

    Wakefield, United Kingdom Page Personnel - UK Full time

    Exciting Customer Service Advisor role based in Wakefield - Great role for training and career progression **About Our Client**: Page Personnel are currently working with a reputable organisation, based in Wakefield, who are looking for a Customer Service Advisor to join their growing team on a permanent basis. The client can offer some fantastic company...

  • Customer Service Advisor

    2 weeks ago

    Wakefield, United Kingdom City & Guilds Full time

    **Customer Service Advisor**: **Ready to change your life for the better?** We have several vacancies in our Customer Services department. This is a pure customer service / contact centre role, not sales role! Have you got previous customer service background or maybe you are passionate about great customer experience, and you are looking for your first...

  • Customer Service Advisor

    1 week ago

    Wakefield, United Kingdom City & Guilds Full time

    **Customer Service Advisor**: **Ready to change your life for the better?** We have several vacancies in our Customer Services department. This is a pure customer service / contact centre role, not sales role! Have you got previous customer service background or maybe you are passionate about great customer experience, and you are looking for your first...

  • Customer Service Advisor

    1 month ago

    Wakefield, United Kingdom Olleco Full time

    Customer Service Advisor - Wakefield - £22,660 (plus bonus) per annum. Plus Benefits including Pension, BUPA Medical Cash Plan, Life Assurance, 20 Days’ Holiday increasing with service, Full-Time Position - A vibrant, world-class and innovative recycling and renewable energy company has a vacancy for a Customer Service Advisor on a permanent basis. The...

  • Customer Service Advisor

    2 weeks ago

    Wakefield, United Kingdom City & Guilds Group Full time

    **Join our team in Wakefield and embark on a fulfilling career in Customer Services!** **Customer Services roles in Wakefield** - Permanent Role - Excellent Benefits and promising growth opportunities - It's a full time role working 35 hours per week - Great location in Wakefield, Free Car Parking, and almost immediate interviews and starts **Ready to...

  • Customer Service Advisor

    2 days ago

    Wakefield, United Kingdom City & Guilds Group Full time

    **Customer Services roles in Wakefield** - **Permanent Role**: - **Excellent Benefits and great future opportunities**: - **Full time role; 35 hrs per week**: - **Great location in Wakefield, free car park, almost immediate interviews and start** **Ready to change your life for the better?** We have several vacancies in our Customer Services...

  • Customer Service Advisor

    1 week ago

    Wakefield, United Kingdom City & Guilds Group Full time

    **Ready to change your life for the better?** We have several vacancies in our Customer Services department. This is a pure customer service / contact centre role, not sales role! Have you got previous customer service background or maybe you are passionate about great customer experience, and you are looking for your first job??? Whatever the answer -...

  • Customer Service Advisor Hybrid

    3 days ago

    Wakefield, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to work hybrid earning £11.44 per hour.Customer Service Advisor benefits: * Generous 9% employer pension contribution * 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) * 50% off home, motor and pet insurance * Free travel insurance and Green Flag breakdown cover * Additional...

  • Customer Service Advisor Hybrid

    5 days ago

    Wakefield, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to work hybrid earning £11.44 per hour.Customer Service Advisor benefits: * Generous 9% employer pension contribution * 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) * 50% off home, motor and pet insurance * Free travel insurance and Green Flag breakdown cover *...

  • Customer Service Advisor

    3 days ago

    Wakefield, United Kingdom Akton Recruitment Full time

    Wakefield £13.23 Per Hour Job Role I am recruiting for a local authority who is looking for someone to deliver and maintain a caring, empathetic, efficient and welcoming customer service, responding to individual customer needs. Main Activities Take responsibility for handling customer enquiries received via telephone, face to face, correspondence,...

  • Customer Services Advisor

    4 days ago

    Wakefield, United Kingdom Harte Consulting ltd Full time

    Do you value putting customers and their needs first? Do you enjoy collaborating with others to achieve amazing results and never accepting second best? If so, Harte Consulting are buzzing to announce a role as **Client Services Advisor, **working for a West Yorkshire company, who service the entire UK property market. A **Client Services Advisor** role...

  • Parts Apprentice

    4 weeks ago

    Wakefield, United Kingdom SANDAL WAKEFIELD BMW Full time

    LOCATION Wakefield BMW DEPARTMENT Parts CLOSING DATE 30th November 2023Sandal Wakefield has an exciting opportunity within their Aftersales Department for a Parts Apprentice. Duties will include: - To provide assistance to the Parts Advisors, Vehicle Technicians, Service and Sales staff to gain experience of working within a busy Parts department Sandal...

  • Parts Apprentice

    4 weeks ago

    Wakefield, United Kingdom Sandal BMW Full time

    LOCATION Wakefield BMW DEPARTMENT Parts CLOSING DATE 10th July 2023 Sandal Wakefield has an exciting opportunity within their Aftersales Department for a Parts Apprentice. Duties will include: - To provide assistance to the Parts Advisors, Vehicle Technicians, Service and Sales staff to gain experience of working within a busy Parts department Sandal and...

  • Customer Service Advisor

    2 weeks ago

    Wakefield, United Kingdom Wild Recruitment Full time

    Do you want to be part of a dynamic workforce for a company with a household name that dominates the UK?Are you looking for a new challenge and want to make an impact?Help us to save lives and deliver the best outcome in patients in Emergency and Non-emergency situations with a career in the Yorkshire Ambulance services. Wild Recruitment are seeking a 111...

  • Customer Service Advisor

    2 weeks ago

    Wakefield, United Kingdom Wild Recruitment Full time

    Do you want to be part of a dynamic workforce for a company with a household name that dominates the UK?Are you looking for a new challenge and want to make an impact?Help us to save lives and deliver the best outcome in patients in Emergency and Non-emergency situations with a career in the Yorkshire Ambulance services. Wild Recruitment are seeking a 111...