Fulfilment and Customer Service Coordinator
2 weeks ago
Andre Michael is a wholesale jewellery business supplying to the retail jewellery shops throughout the UK and Ireland. Established for nearly 10 years, we have built a business with strong foundations and longevity in mind.
We're looking for a new Fulfilment and Customer Service Coordinator, to join our expanding jewellery company This is a full time office-based job. (unable to work from home).
**Duties include but not limited to**
- Overseeing communication with customers on social media platforms.
- Processing returns, exchanges and repairs.
- Pack and dispatch orders using Royal Mail and other systems
- Quality control of products and fulfilment process
- Managing stock levels
- Place customer orders via our suppliers.
- Assist manager with ad-hoc tasks
**What we're looking for**
- An enthusiastic and confident team player.
- Proven customer service experience with a positive and friendly approach
- A great phone manner with the ability to speak with clients and customers in a relaxed and helpful manner
- Someone who is extremely organised.
- Strong attention to detail.
- Ability to switch between tasks day to day, depending on the needs of the office
- Someone who enjoys a busy, fast-paced work environment
- A self-driven individual who is great at managing their workload to meet deadlines
- A confident communicator looking to work as part of a close-knit team
- An interest in Jewellery.
**Location**
Our Hatton Garden Office
**Hours**
Monday - Friday, 9:00am - 5:00pm
**Contract**
Full Time
**Salary**: £25,000.00-£27,500.00 per year
Schedule:
- Monday to Friday
**Experience**:
- Customer Service: 3 years (preferred)
Work Location: One location
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