Inbound Customer Service Advisor

7 days ago


Belfast, United Kingdom Ashton Recruitment Full time

Ashton Recruitment requires customer service advisors for our client based in Belfast.

**Location**: Belfast City Centre - flexible working (hybrid model from home/office)

**Package**:£20000 plus Bonus, Allowances and Overtime, 30 days Leave and Flexible Working

**Contract**: Temporary to Permanent.

**Hours of Work**:37.5 hours a week - flexible shift patterns to suit you

Are you looking for an exciting job opportunity with the potential to develop and grow your career? Then look no further Our client works on behalf of a large utilities company in Northern Ireland and are currently searching for individuals with a passion for providing excellent customer service.

The role will be office based for 8 weeks (4 weeks of training and 4 weeks of a ‘grad-bay’ environment) - then you will have the option to remain in the office, work from home or split your time between both. The choice is up to you (Pending on successful completion of training).

**You will be responsible for**:

- Inbound call handling for a wide range of issues
- Providing excellent customer service in a polite and courteous manner
- Attempting to resolve customer queries on the first point of contact
- Dealing with complex queries to the best of your ability and escalating when necessary
- Recording all customer contacts on internal systems in a concise and accurate manner
- Ensuring you maintain an excellent standard of call quality and adherence to targets and KPIs

**Essential Criteria**:

- Strong communication, problem solving and computer literacy skills
- Customer focused with an excellent telephone manner
- The ability to work independently AND as part of a team
- Previous Customer Service experience - this does not need to be in a contact centre environment

**Benefits**:

- Full paid induction and training will be provided - with career development opportunities
- Hybrid working model
- 30 days holiday (rising to 35 with each year of service)
- Real opportunities to earn additional income such as being part of the social media team, on-call rotas, special allowances, secondments, overtime, promotions etc.
- **Ashton recruitment is acting as a recruitment business.**_

**Job Types**: Full-time, Temp to perm

**Salary**: £10.25 per hour

**Benefits**:

- Casual dress
- Flexitime
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

**Experience**:

- Communication skills: 1 year (required)
- Customer service: 1 year (required)
- Microsoft Office: 1 year (required)



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