Inbound Customer Advisor
7 months ago
**Duties**:
**Overview**:
- We are seeking a highly motivated and customer-focused individual to join our team as an Assistant. Taking responsibility for providing exceptional service to our customers and ensuring their needs are met when taking in-bound customer calls.
- Capable of managing 100 calls on a day-to-day basis
- Align with inter-departments to ensure all complaint, queries and requests are closed within the stipulated SLA’s laid down by the organization.
- Act and adhere to the company policies without hampering the customer experience.
- Drive and foster brand loyalty among consumers via effective complaint grievance redressal process.
- Maintain strong follow-up across the organization and with customers to ensure, all pending requests and responses are addressed within committed timelines.
- Monitor and excel in ones performance basis day to day KPI monitoring
- Being able to adapt to each customer focused on creating customer delight on each call, ensuring resolution and brand/product awareness.
**Experience**:
- Previous experience in a call centre environment
- Excellent verbal and written communication skills in English
- Strong data entry skills with attention to detail (Microsoft Office suite)
- Ability to analyse customer needs and provide appropriate solutions
- Showcasing empathy, compassion
- Soft spoken with supportive demeaner
- Ability to type 60-90 words per minute
- Upselling experience is a plus
**Systems**
- Freshdesk, Zendesk, Kapture, SAP & Shopify would be desirable.
**Benefits**
- 25 Holidays plus 8 Bank Holidays
- Free Parking
- Fruit at work
- Social Events & Office engagement
- Learning & Development Opportunities
- Sick Pay
- Early Finish on Fridays
Pay: From £21,000.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Employee discount
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application question(s):
- Please share your ideal salary for this vacancy.
**Experience**:
- Call Centre: 2 years (preferred)
Work Location: In person
Reference ID: Call Centre Assistant1
-
Inbound Customer Advisor
6 months ago
Stockport, United Kingdom Page-Hired Full time**Inbound Customer Advisor - Hyde** - An annual salary ranging from up to £25,000 - Excellent opportunities for career progression - Pension & NI contribution - Hybrid working - Flexi-time shifts optional (Evenings) - Overtime optional - A supportive and collaborative work environment - A role that offers the chance to make a real impact in the retail...
-
Inbound Customer Service Advisor
6 months ago
Stockport, United Kingdom MPJ Recruitment Ltd Full time**Inbound Customer Service Advisor** **Monday-Friday between 8am - 6pm** **£22,308 + monthly bonus** **Denton** MPJ Recruitment are proud to be working with a brilliant client based in Denton, Manchester. They are looking for down to earth, driven, and professional individuals to join their team. Fully paid training will be provided, and this will allow...
-
Inbound Customer Advisor
6 months ago
Stockport, United Kingdom Page Personnel Full timeImmediate start - Hybrid working **About Our Client**: Our client is a well-established entity within the retail sector. With a workforce numbering in the hundreds, this company prides itself on quality products and superior customer service. With a strong presence in the UK market, they are continuously seeking to improve and innovate. Key...
-
Inbound Call Centre Advisor
6 months ago
Stockport, United Kingdom MPJ Recruitment Ltd Full time**Inbound Call Centre Advisor** **Monday-Friday 9am-5pm (optional overtime available on Sat)** **£22,308 + monthly bonus £30,000-£45,000 OTE** **Denton** **Permanent, full time.** MPJ Recruitment are proud to be working with a brilliant client based in Denton, Manchester. They are looking for down to earth, driven, and professional individuals to...
-
Customer Service Advisor
7 months ago
Stockport, United Kingdom MPJ Recruitment Ltd Full time**Inbound Customer Service Advisor** **Monday-Friday 9am-5pm (optional overtime available on Sat)** **£22,308 + monthly bonus £30,000-£45,000 OTE** **Permanent, full time.** MPJ Recruitment are proud to be working with a brilliant client based in Denton, Manchester. They are looking for down to earth, driven, and professional individuals to join their...
-
Customer Service Advisor
7 months ago
Stockport, United Kingdom Primo Drinks Ltd Full timeJob description Primo Drinks are the largest family owned and operated drinks wholesalers within the UK Drinks Industry. We now have a fantastic opportunity for a Part Time Telesales/Customer Service Advisors to join our team in the head office in Stockport. The role will consist of working 3 days Monday to Sunday and so will include weekend shifts...
-
Customer Service Advisor
6 months ago
Stockport, United Kingdom Primo Drinks Ltd Full timeJob description Primo Drinks are the largest family owned and operated drinks wholesalers within the UK Drinks Industry. We now have a fantastic opportunity for a Part Time Telesales/Customer Service Advisors to join our team in the head office in Stockport. The role will consist of working up to any 5 days Monday to Sunday and so will include weekend...
-
Customer Service Advisor
6 months ago
Stockport, United Kingdom The Recruitment Source Full timeWe’re recruiting for Customer Service Advisors to earn up to £26,410 per annum. **Customer Service Advisor benefits**: - Subsidised onsite gym and discounts on external gyms - Cycle to work scheme - Private healthcare and Digital GP via Aviva - Dental and other healthcare options - Company pension plan and Life Assurance which gives you extra peace of...
-
Temporary Customer Service Advisor
4 weeks ago
Stockport, United Kingdom Page Personnel Full timeAs a Temporary Customer Service Advisor you will support customers via inbound calls and ensure they receive a high level of service. Client Details Our client is a leader in the not-for-profit space and they are looking for a Temporary Customer Service Advisor to join their Stockport office on an on-going temporary basis. There is a high chance this...
-
Temporary Customer Service Advisor
1 month ago
Stockport, United Kingdom CV-Library Full timeAs a Temporary Customer Service Advisor you will support customers via inbound calls and ensure they receive a high level of service. Client Details Our client is a leader in the not-for-profit space and they are looking for a Temporary Customer Service Advisor to join their Stockport office on an on-going temporary basis. There is a high chance this...
-
Customer Service Advisor
6 months ago
Stockport, United Kingdom HG Stephensons Ltd Full time**Customer Services Advisor - **Permanent contract **Working Hours **Monday to Friday 9.00 to 17:30, 9.30 to 15:00 every 6th Saturday. This is not a typical inbound telephone or sales-oriented advisor role. We pride ourselves on our levels of customer service and ability to provide expert advice. You will join a valued, friendly, and approachable team...
-
Customer Service Advisor
7 months ago
Stockport, United Kingdom HG Stephensons Ltd Full time**Customer Services Advisor - **Permanent contract **Working Hours **Monday to Friday 9.00 to 17:30, 9.30 to 15:00 every 6th Saturday. This is not a typical inbound telephone or sales-oriented advisor role. We pride ourselves on our levels of customer service and ability to provide expert advice. You will join a valued, friendly, and approachable team...
-
Customer Sales Advisor
6 months ago
Stockport, United Kingdom Emprego UK Full timeJoin us as a Customer Sales Advisor in our Stockport contact centre earning £22,300 per annum with incentives on top - you can earn an extra £4,900 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Our people make...
-
Customer Sales Advisor
6 months ago
Stockport, United Kingdom Emprego UK Full timeJoin us as a Customer Sales Advisor in our Stockport contact centre earning £22,300 per annum with incentives on top - you can earn an extra £4,900 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Our people make...
-
Customer Service Advisor
6 months ago
Stockport, United Kingdom Emprego UK Full timeJoin Sky as a Customer Service Advisor in our Stockport contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It's our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine....
-
Customer Service Advisor
6 months ago
Stockport, United Kingdom Sky Full timeJoin Sky as a Customer Service Advisor in our Stockport contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills...
-
Customer Service Advisor
7 months ago
Stockport, United Kingdom Sky Full timeJoin Sky as a Customer Service Advisor in our Stockport contact centre earning £21,600 rising to £22,600 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. It’s our people that make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills...
-
Customer Advisor
6 months ago
Stockport, United Kingdom B&Q Full time**About the role** **Customer Advisor** **Part time - 24 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK National hourly rate £11.31 per hour** **B&Q Stockport** **or** **Customer Advisor** **Part time - 15 hours per week** **3 Month Fixed Term Contract** **Weekends only 7.00am -...
-
Customer Service Advisor
6 months ago
Stockport, United Kingdom Essential Personnel Full time**Customer Service Advisor** Our international company is recruiting a **Customer Service Advisor** to work in their office in **Hazel Grove, Stockport** In your role as a **Customer Service Advisor** you will be helping customers with their orders. **Duties include**: - Record all telephone calls on the database - Process orders from the customers -...
-
Customer Service Advisor
7 months ago
Stockport, United Kingdom The Recruitment Source Full timeWe’re recruiting for Customer Service Advisors to earn up to **£**23,200 per annum. **Customer Service Advisor benefits**: If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive...