Inbound Customer Advisor

7 months ago


Stockport, United Kingdom Christy UK Full time

**Duties**:
**Overview**:

- We are seeking a highly motivated and customer-focused individual to join our team as an Assistant. Taking responsibility for providing exceptional service to our customers and ensuring their needs are met when taking in-bound customer calls.
- Capable of managing 100 calls on a day-to-day basis
- Align with inter-departments to ensure all complaint, queries and requests are closed within the stipulated SLA’s laid down by the organization.
- Act and adhere to the company policies without hampering the customer experience.
- Drive and foster brand loyalty among consumers via effective complaint grievance redressal process.
- Maintain strong follow-up across the organization and with customers to ensure, all pending requests and responses are addressed within committed timelines.
- Monitor and excel in ones performance basis day to day KPI monitoring
- Being able to adapt to each customer focused on creating customer delight on each call, ensuring resolution and brand/product awareness.

**Experience**:

- Previous experience in a call centre environment
- Excellent verbal and written communication skills in English
- Strong data entry skills with attention to detail (Microsoft Office suite)
- Ability to analyse customer needs and provide appropriate solutions
- Showcasing empathy, compassion
- Soft spoken with supportive demeaner
- Ability to type 60-90 words per minute
- Upselling experience is a plus

**Systems**
- Freshdesk, Zendesk, Kapture, SAP & Shopify would be desirable.

**Benefits**
- 25 Holidays plus 8 Bank Holidays
- Free Parking
- Fruit at work
- Social Events & Office engagement
- Learning & Development Opportunities
- Sick Pay
- Early Finish on Fridays

Pay: From £21,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee discount
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application question(s):

- Please share your ideal salary for this vacancy.

**Experience**:

- Call Centre: 2 years (preferred)

Work Location: In person

Reference ID: Call Centre Assistant1



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