Inbound Customer Service Advisor
5 months ago
**Inbound Customer Service Advisor**
**Monday-Friday between 8am - 6pm**
**£22,308 + monthly bonus**
**Denton**
MPJ Recruitment are proud to be working with a brilliant client based in Denton, Manchester. They are looking for down to earth, driven, and professional individuals to join their team. Fully paid training will be provided, and this will allow you to unleash your true potential.
If you have call centre experience and you're looking to join a growing business who love to see you succeed, then this could be the role for you. You'll bring your telephony based experience with you and will utilise this to help our customers.
**Inbound Customer Service Advisor Responsibilities**:
- Handling inbound calls from individuals in regard to low-value parking fines in a professional and respectful manner.
- Providing advice and knowledge on suitable payment arrangements for the individual and providing details on future fees and penalties.
- Conducting detailed financial assessments to determine the most appropriate repayment options.
- Maintaining accurate and up-to-date records of all interactions with debtors.
- Adhering to regulatory guidelines and company policies during the collections process.
**Inbound Customer Service Advisor Requirements**:
- Ideally experience in credit management or debt collection would be highly desirable.
- Alternatively, experience in a contact centre or sales environment.
- Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally.
- Excellent organisational skills and attention to detail.
- Ability to work independently and as part of a team.
**CLICK APPLY** if you are interested in we will be in touch immediately.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£35,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
Reference ID: SB2208
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