Helpdesk Coordinator

4 weeks ago


Leeds, United Kingdom store fix group ltd Full time

Store Fix Group provides facilities management services to multiple high street designer brands across the UK. Our team of engineers is growing at a fast rate and we need a reliable office team to manage them and the high demands of our clients.

**The Role - Helpdesk Operator/Estimator**

**Duties/Key Responsibilities**
- Answering telephone calls and dealing with general enquiries.
- Recording new jobs on our job management database/software.
- Organising job attendance dates.
- Reviewing completed job reports.
- Managing specific client accounts.

**Skills**
- Excellent IT skills (Word and Excel and IOS systems).
- Excellent communication and problem solving skills.
- Previous experience in facilities management or retail maintenance.
- Experience with working with the helpdesk software JOBLOGIC or similar.
- Enjoys working as part of a team.

**Salary**: £18,720.00-£24,960.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- 8 hour shift

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Facilities maintenance: 2 years (preferred)

Work Location: In person


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