Ooh Helpdesk Lead
3 weeks ago
**OOH Helpdesk Lead**
**Job ID**
- 166103**Posted**
- 14-May-2024**Service line**
- GWS Segment**Role type**
- Part-time**Areas of Interest**
Administrative
**Location(s)**
Leeds - England - United Kingdom of Great Britain and Northern Ireland
**About the Role**:
As a CBRE Customer Service Senior Coordinator, you will provide high-level information and resolve complex day-to-day and escalated issues in response to inquiries about products and services.
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.
**What You’ll Do**:
- Generate, distribute, and follow up on service request work orders for completion.
- Schedule meetings and coordinate coordination as needed.
- Update company systems, customer service databases, and spreadsheets.
- Contact customers for updated information, as necessary.
- Gather and evaluate data for various ad hoc reports.
- Provide technical guidance and training to coordinators.
- Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
- Impact team through the quality of the services or information provided.
- Evaluate and select solutions from established options.
- Follow standardized procedures and practices and receive regular but moderate supervision and guidance.
**What You’ll Need**:
- High School Diploma or GED with 2-3 years of job-related experience.
- Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
- Ability to explain detailed and complicated information within the team in a clear and concise manner.
- Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Strong organizational skills with a robust inquisitive mindset.
- General math skills. Ability to calculate advanced figures such as percentages, discounts, and markups. or complicated information within the team.
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