Ticketing & Hospitality Systems Administrator

2 weeks ago

Leeds, United Kingdom Leeds United Football Club Full time

An exciting job opportunity has arisen at Leeds United FC for a Ticketing & Hospitality System Administrator based at our stunning Elland Road Stadium.

Leeds United Football Club is an English professional football club based in the city of Leeds, West Yorkshire and play at our fabulous stadium based on Elland Road, which has been the home of Leeds United since 1919 and remains one of English football's great theatres and is 'the only place for us' ever since.

Everyone at Leeds United is dedicated to working as one team and to be the best we can be.

Come be part of our fabulous team as we March on Together.

This role will be responsible for utilising the functionality with the SeatGeek ticketing system, ensuring continued development as well as the coordination of system testing and implementation of new system features to maximise sales and revenue opportunities whilst ensuring a seamless online user experience.

The role will aim to:

- Ensure the Club remains at the forefront of technical advances in ticket sales through back office and online including customer journey.
- Develop ultimate utilisation of all functionality within the SeatGeek ticketing platform to maximise sales and revenue opportunities.
- Maximise efficiency and reduce costs for the overall ticketing business.
- Implement the latest SeatGeek functionality to drive the ultimate fan experience and to make the process of purchasing tickets the easiest it can be for both online and back-office sales.

**Some of the main duties would include**:

- Manage and assist with the set-up of all fixtures and events in the ticketing system.
- Maintain the ticketing and hospitality system for all fixtures and events at Elland Road
- Input into the ticketing and hospitality strategy and oversee the implementation of the system elements of the strategy.
- Work with the ticketing product owner to map out the system developments in line with the agreed strategy and departmental objectives.
- To maximise the Clubs commercial and cross-sell opportunity and generate sales proactively.
- To oversee and plan any ticketing system training and development needs on behalf of the Ticketing and Hospitality team.
- Manage and log any cases with the SeatGeek helpdesk.
- Develop and maintain the whole online ticketing customer journey for general admission and hospitality ticket sales.
- Understand departmental objectives to create a roadmap of product development that delivers against this whilst being aligned to wider product strategies.
- Manage the testing and implementation process of new ticketing functionality. Test and experiment with all new digital technologies that may further enhance the fan experience and / or online revenue generation across all ticketing and hospitality inventory.
- To prepare regular Ticketing and Hospitality reports and analysis.
- Explore all SeatGeek functionality to ensure that we are using the platform to it’s full potential.
- Develop strong relationships with internal and external stakeholders to become a trusted champion within the business.
- Liaise with other clubs and other key industry colleagues to share knowledge and best practise with a view to implementing any good practise within our club.

Note: The above job description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.
- Significant experience and/or knowledge of working with the following ticketing software company:

- SeatGeek / SRO / Unify
- Significant experience and/or knowledge of working with the following access control:

- Skidata / Handshake / Sweb
- Interest in football / sports industry
- A general interest in wider computer, hardware and software

**Ideal behaviours we look for in team members include**:

- Strong project management, planning and organisational skills.
- Proven experience and knowledge of ticketing venue sales systems within a sports or venue environment in a ‘ticketing’ based role.
- Competent in working with complex systems and processes to improve ways of working.
- Background of working and interpreting data analytic tools along with a good understanding of technical systems
- Excellent communication skills both written and verbal.
- The ability to be calm, composed and to thrive under pressure with resilience and the ability to always maintain professionalism and a calm demeanour.
- Be able to make sound judgement calls and manage competing priorities.
- Ability to work collaboratively as part of a team and with external stakeholders.
- Ability to problem solve effectively, demonstrate resilience when faced with challenges.
- Computer skills not limited but must include:

- Advanced user Microsoft Office, especially Microsoft Excel
- Intermediate HTML skills
- Good understanding of how the ticketing system integrates into the access control system
- The ability to be able to analyse all system processes within ticketing and hospitalit

  • Field Service Engineer, Car Parking Systems

    Found in: Whatjobs ES C2 - 7 days ago

    Leeds, United Kingdom TRS Consulting Full time

    Electronic Field Service Engineer, Car Parking Systems & Ticketing EquipmentSalary £28,000 On Target Earnings £31,000Overtime Compay Car Excellent BenefitsThe Role -  Electronic Field Service Engineer, Car Parking Systems &  Ticketing EquipmentFollowing expansion they seek to recruit a customer focused and highly motivated Electronic Field Service...

  • Field Service Engineer, Car Parking Systems

    2 weeks ago

    Leeds, United Kingdom TRS Consulting Full time

    Electronic Field Service Engineer, Car Parking Systems & Ticketing Equipment Salary £28,000 On Target Earnings £31,000 Overtime Compay Car Excellent Benefits The Role - Electronic Field Service Engineer, Car Parking Systems & Ticketing Equipment Following expansion they seek to recruit a customer focused and highly motivated Electronic Field Service...

  • Business Systems Administrator

    4 days ago

    Leeds, United Kingdom Markel Full time

    **Business Systems Administrator** **Leeds** **£ Salary + Bonus & Benefits** **Are you looking to develop your career within Business Change & IT?** **Help us support the delivery of strategic projects within our Direct team here at Markel.** We have an exciting new opportunity for a **Business Systems Administrator**to join our team here in Leeds. The...

  • Business System Administrator

    7 days ago

    Leeds, United Kingdom Avencia Full time

    **About Markel**: Avencia Consulting are an RPO who provide a recruitment service to our client Markel International. Markel Corporation (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. In each of our businesses, we seek...

  • Hospital Accuracy Checking Pharmacy Technician

    3 days ago

    Leeds, United Kingdom Hunter AHP & Mental Health Full time

    Hospital Accuracy Checking Pharmacy Technician - Leeds Hunter AHP Resourcing have a superb opening based with a renowned trust in the Leeds area. The service is looking for an accredited ACT to join the dispensary service on a full-time locum basis! Thorough training is given to those coming from the communitysector although part-time hours may be...

  • Repairs Administrator

    Found in: beBee jobs GB - 3 weeks ago

    Leeds, Leeds, United Kingdom Venn Group Full time

    Job Title: Repairs AdministratorJob reference: J98732Venn Group has been approached by a Social Housing provider in Leeds to recruit for a Repairs Administrator on a temporary to permanent basis.AdministratorDay to day duties will include:Updating repairs tickets on the CRMBackdating tickets to ensure completion of jobsBooking in appointments with...

  • Administrator

    4 days ago

    Leeds, United Kingdom Page Personnel Secretarial & Business Support Full time

    To provide the operational areas with an efficient and high quality administrative support to ensure the smooth running of each department. **Client Details** Page Personnel are recruiting on behalf of their client who are a specialist property and remortgage law firm. **Description** The key duties and responsibilities of the Administrator will be: -...

  • Repairs Administrator

    Found in: beBee S GB - 3 weeks ago

    Leeds, United Kingdom Venn Group Full time

    Job Title: Repairs AdministratorJob reference: J98732Venn Group has been approached by a Social Housing provider in Leeds to recruit for a Repairs Administrator on a temporary to permanent basis.AdministratorDay to day duties will include: Updating repairs tickets on the CRMBackdating tickets to ensure completion of jobsBooking in appointments with...

  • Technical Systems Administrator

    Found in: Talent UK C2 - 2 weeks ago

    Leeds, United Kingdom TPP Full time

    The Technical System Administrators are responsible for the maintenance of the company’s internal technical infrastructure. The role involves: • Providing internal support for office hardware including servers, PCs and mobile devices • Continuously improving and keeping up with the IT business needs of the organisation • Testing and configuring new...

  • IT Server System Administrator

    Found in: Jooble UK C2 - 3 weeks ago

    Leeds, United Kingdom TPP Full time

    The Technical System Administrators are responsible for the maintenance of the company’s internal technical infrastructure. The role involves: - Providing internal support for office hardware including servers, PCs and mobile devices - Continuously improving and keeping up with the IT business needs of the organisation - Testing and configuring new...

  • Technical Systems Administrator

    3 weeks ago

    Leeds, United Kingdom TPP Full time

    The Technical System Administrators are responsible for the maintenance of the company’s internal technical infrastructure. The role involves: - Providing internal support for office hardware including servers, PCs and mobile devices - Continuously improving and keeping up with the IT business needs of the organisation - Testing and configuring...

  • IT Server System Administrator

    3 weeks ago

    Leeds, United Kingdom TPP Full time

    The Technical System Administrators are responsible for the maintenance of the company’s internal technical infrastructure. The role involves: - Providing internal support for office hardware including servers, PCs and mobile devices - Continuously improving and keeping up with the IT business needs of the organisation - Testing and configuring new...

  • Administrator

    2 days ago

    Leeds, United Kingdom Page Personnel Full time

    Great competitive salary of £24k - Amazing opportunity for progression and development **About Our Client**: Page Personnel are recruiting an Administrator on behalf of their client specialise in law, trade marks, chemistry and engineering. The key responsibilities of the Administrator are: - Keeping electronic filing system well organised - Monitoring...

  • Administrator

    2 days ago

    Leeds, United Kingdom gap personnel Full time

    **ADMINISTRATOR** £12.50 PER HOUR We are recruiting for a temporary administrator to provide holiday cover for around 6 weeks for our client based in LS9. DUTIES INCLUDE: - Ordering items/ Raising purchase orders - Goods Receiving Items - Processing invoices - Scanning & uploading documents/ delivery tickets - Ordering lunches for meetings - Answering...

  • Administrator

    3 days ago

    Leeds, United Kingdom Page Personnel - UK Full time

    Great competitive salary of £24k - Amazing opportunity for progression and development **About Our Client**: Page Personnel are recruiting an Administrator on behalf of their client specialise in law, trade marks, chemistry and engineering. The key responsibilities of the Administrator are: - Keeping electronic filing system well organised - Monitoring...

  • Technical Systems Administrator

    Found in: Jooble UK C2 - 3 weeks ago

    Leeds, United Kingdom TPP Full time

    The Technical System Administrators are responsible for the maintenance of the company’s internal technical infrastructure. The role involves: Providing internal support for office hardware including servers, PCs and mobile devicesContinuously improving and keeping up with the IT business needs of the organisationTesting and configuring new hardware and...

  • Technical Systems Administrator

    3 weeks ago

    Leeds, United Kingdom TPP Full time

    The Technical System Administrators are responsible for the maintenance of the company’s internal technical infrastructure. The role involves: Providing internal support for office hardware including servers, PCs and mobile devicesContinuously improving and keeping up with the IT business needs of the organisationTesting and configuring new hardware and...

  • Project Administrator

    2 days ago

    Leeds, United Kingdom Page Personnel Secretarial & Business Support Full time

    **Client Details** My client are a leading energy provider that operate on a National basis. Due to expansion, my client are currently looking to recruit a Project Administrator, based at their Leeds site. My client are reknown for their working environment and progressionopportunities and this is a great time to join them. **Description** The key duties/...

  • System Administrator

    1 day ago

    Leeds, United Kingdom Leeds Teaching Hospitals Full time

    Devise and implement procedures for monitoring data quality. Train clinical and non-clinical staff in the use of the I.T. System. Work with clinical teams to understand their routine and ad hoc reporting requirements, develop and implement the necessary reports. Analyse and investigate problems relating to data and information and choose optimal solutions...

  • Administrator

    6 days ago

    Leeds, United Kingdom Huntress Full time

    A leading financial services company are looking for a client services administrator to join their team based in Leeds City Centre. This is an excellent position for an Individual looking to develop at a prestigious company in a dynamic, fast-paced environment.As an Administrator your duties will be varied and you will get to develop your administrative...