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Retentions Advisor

4 months ago

Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

**Retentions Advisor**

Quorum Business Park, Newcastle, NE12 8BU

**Salary**:Starting £21,000 - £23,000 basic (Commission OTE between £40,000 to £50,000)

**Working Hours**: 37.5 hours per week

**Shift Pattern**: Monday - Friday 09:00-17:30

**Holidays**: 21 days + bank holidays, increases to 23 days plus bank holidays after 1 years’ service

Verisure is Europe's fastest growing monitored security company. **We have been recognised as one of the UK's top employers by the Top Employer's Institute in 2024.** We have more than 1,200 employees across the country and 20,000 internationally and growing

Verisure are looking for Retentions Advisors to join our growing department here in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team. This role would suit someone with a strong sales or objection handling background.

**Role Responsibilities**:

- Working in a call centre environment
- Making outbound calls to existing customers with the purpose of retaining them
- Dealing with escalated high-level complaints
- Establishing, building, and managing strong long-term customer relationships
- Ensuring customer satisfaction
- Liaising with various other departments both within the business and third parties
- Updating relevant information in our customers’ records
- Delivering first class customer service to customers

**Essential skills**:

- A minimum of one-year experience in call centre environment, in a telesales or retention role
- Experience in dealing with high level complaints
- Strong computer and MS office skills
- Excellent communication skills with problem solving attitude
- Attention to detail
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- The ability to multitask effectively whilst keeping a high level of service quality
- Proactive and work effectively and efficiently
- Enjoys working in a team
- Passionate and willing to learn in a dynamic environment
- Willing to accept new challenges
- Great customer service skills

**Verisure Career Opportunities**

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.
- Canteen serving hot food and coffee shop
- Birthdays Off
- Discounted Gym & Health Club Membership
- Pension scheme
- Bupa Private Healthcare & MediCash Cash Plan
- PerkBox (freebies, discounts and more)
- Enhanced Maternity & Paternity Schemes
- Employee Referral Cash Reward
- Employee Alarm Discount
- Cycle to Work Scheme

Ready to make your dream job a reality and #BeVerisure? Send us your CV and we’ll get in touch

**ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.