Bilingual Telephone Advisor

2 weeks ago


Cardiff, United Kingdom Energy Saving Trust Full time

**Ref**:RD 1076

**Location**: Flexible within Wales. Home-based or blended working (home and office-based from our office in Cardiff)

Energy Saving Trust is an independent organisation working to address the climate emergency.
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs - we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive, and inclusive workplace for all and providing opportunities for development, training, and growth. We also provide a range of benefits such as flexible working, an employee assistance programme, and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.

**The team**
Our Wales based advice centre delivers programmes for Welsh Government and service partners across the UK. Our team strive to achieve excellent quality results and advice to customers who require our support and guidance. We bring a collaborative approach to the challenges our customers face whilst always bringing the knowledge, leadership, and expertise to deliver a zero-carbon society.

**The role**
If you have experience working in a call centre, proven ability of delivering high standards of customer service and are interested in energy saving initiatives, we want to hear from you

We are looking for individuals who are fluent Welsh speakers, to join our team who can work independently whilst working towards team targets. We’re looking for someone who has good IT skills, excellent telephone, written and customer care skills.

In this role you will ensure all enquiries are answered and accurately recorded within specified service levels and time scales. You will also be encouraging householders to take the next steps towards making energy efficient improvements to their home.

**What you’ll do**
- Provide excellent customer service, exceeding the minimum standard of call quality required.
- Ensure all enquiries are answered within specified service levels.
- Ensure all enquiries are accurately recorded within specified timescales.

**What you’ll bring**
- A passion for customer excellence.
- It is essential that you are fluent in Welsh.
- Excellent communication, listening and advice skills.
- Attention to detail for data input and quality.

This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday 9-5:30PM. No weekend working or bank holidays.

We are open to flexible working locations (within Wales) and as standard we offer all contracts on blended (home and office-based) working.

**Job Types**: Full-time, Permanent

**Salary**: £21,755.00-£22,255.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 07/08/2023
Reference ID: RD 1076


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