Recruitment Advisor

4 weeks ago


Cardiff, United Kingdom NHS Wales Shared Services Partnership Full time

The Recruitment Advisor undertakes day to day calls and administration of the Recruitment process for medical and non-medical areas.

To answer operational calls that come into the recruitment services helpdesk. Utilise the chosen software system in order to prioritise calls as soon as possible. Enter information into the system accurately and promptly. Provide advice to callers where appropriate

Provides support to the senior members of the Recruitment Team in the establishment of processes and systems of within recruitment.

Contributes to the All Wales National Recruitment agenda as necessary.

Previous applicants, who have been interviewed within the last 6 months, need not apply.

We are looking for an enthusiastic, committed, customer focused, individual who has had call handling experience to join our dedicated and successful Recruitment Team on the All Wales Helpdesk.

We are a dynamic and diverse team who are committed to providing an excellent recruitment service to Health Boards across Wales.

We are looking for an individual who is eager to learn and keen to deliver in both performance and customer service.

We provide administrative recruitment support to Health Board managers and applicants using electronic systems as well as providing advice and guidance where needed so good computer, keyboard and communication skills are essential to the role.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

The role may initially be partly home based. You will be provided with the support and equipment you will need to be able to work from home, but an internet/WiFi connection is essential.

**Interview Date**: to be arranged and will be conducted virtually.

At NHS Wales Shared Services Partnership we have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do.

We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement. Innovation is built into everything that we do.

We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values.

We respect and value our people and strive for a culture of compassion and inclusivity. We are a bilingual organisation, and we have a team of Change Champions who advocate ‘This is Our NWSSP’ our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks.

We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing and includes an Employee Assistance Programme. We have over 30 Mental Health First Aiders and work in partnership with local and national organisations to ensure the well-being and resilience of our people.


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