Customer Success Lead

2 weeks ago


Oxford, United Kingdom Parke Lane People Full time

Our client is a growing and reputable organisation with offices located in Oxford. A new permanent opportunity has arisen in their business for a Customer Success Lead.

Reporting into the Head of Customer Success, you will be responsible for:

- Senior stakeholder management and relationship building: with strategical important clients and key stakeholders, through the appropriate management of their expectations and agreed objectives. Demonstrating a clear understanding of their needs, challenges,and priorities.
- Strategy and growth: to ensure each project has a clear strategy in place to achieve growth. Working with key stakeholders to understand pressure points and challenges, alongside their wider initiatives and plans - and ensure the business can play a rolein achieving these/ identifying and pursuing opportunities effectively.
- Objection handling and problem solving: ensuring appropriate conversations happen internally and externally to understand key business objectives and challenges and developing robust recommendations to achieve or overcome these.
- Reporting and analysis: monitoring activity data, trends and progress against strategy to mitigate risk. Taking ownership of any challenges and ensuring that they're resolved in full, and any learnings shared.
- Client satisfaction: working with wider team to identify trends, challenges & opportunities. Sharing and amplifying successes (case studies, testimonials, stats)/ aiming for high-level of client service and satisfaction levels.
- Management/coaching: rresponsibility for leading, developing and coaching a team of Account Managers and Account Executives.

On offer is a basic salary ranging from £45,000 to £55,000 depending on experience as well as good benefits, bonus scheme, predominantly remote working and the opportunity for future progression.



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