Customer Support Engineer
3 weeks ago
Who are we?
Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on autonomous vehicles, creating solutions such as Oxa Driver, equipping vehicles with full self-driving functionality; Oxa MetaDriver, using Generative AI to accelerate and assure the safety of deployments; and Oxa Hub, a set of cloud-based offerings for autonomous fleet management. Our technology is being deployed across the UK and the U.S, and we’re partnering with a fast-growing ecosystem of operators, vehicle OEMs and equipment makers serving autonomous transportation globally as it advances.
Based in Oxford, and with offices in Canada and the U.S, Oxa was founded in 2014 and is growing rapidly (350+ ‘Oxbots’ to date). Our purpose is to change the way the Earth moves, through an uncompromising focus on safety, efficiency and explainability of our AI approaches. The company has attracted $225 million from leading investors so far, with $140 million raised in the last Series C funding round in January 2023.
Your Role
As a Customer Support Engineer within the Support team, you will play a critical role in providing technical support and guidance to our customers. You will be responsible for troubleshooting, diagnosing and resolving customer issues while ensuring a high level of customer satisfaction. This role requires a combination of technical expertise, problem-solving skills, communication skills, empathy, a proactive attitude and a passion for customer service excellence.
Responsibilities
- Provide technical support and resolve customer requests via email, phone, and other communication channels.
- Qualify incoming requests, including technical issues, questions, requests and other inquiries.
- Prioritise requests with the appropriate level of urgency, and follow the appropriate procedure to address them in a timely and effective manner.
- Diagnose and troubleshoot software, hardware, and network issues.
- Guide customers through diagnostic and resolution procedures in a clear and concise manner.
- Collaborate with different internal teams to identify and resolve issues.
- Provide feedback on customer needs and product enhancements.
- Develop and maintain a deep understanding of the company’s products and services.
- Document customer interactions, issues and solutions for future reference and knowledge sharing.
- Create and maintain customer FAQs and Knowledge Base articles.
What you need to succeed:
- Recent experience in technical support, customer service or similar role.
- Experience diagnosing and debugging complex systems (Grafana, Prometheus, Cloud Operations Suites, etc)
- Familiar with Linux/Unix environments and CLIs
- Outstanding problem-solving and analytical skills.
- Strong communication skills, both verbal and written, with an ability to explain complex technical issues in simple terms.
- Customer-oriented attitude with a passion for providing exceptional service.
- Ability to work independently and collaboratively, and manage multiple priorities in a fast-paced environment.
- Willingness to work in different shifts and participate in on-call schedules.
- An understanding of computer vision, mobile autonomy or LiDAR data processing.
- A degree (or equivalent experience) in Engineering/Robotics/Computer Science or related subject, or equivalent work experience
We provide:
- Competitive salary, benchmarked against the market and reviewed annually
- Hybrid and/or flexible work arrangements
- An outstanding £3,000 flexible benefits including private medical insurance, critical illness coverage, life assurance, EAP, group income protection
- A salary exchange pension plan
- 25 days’ annual leave plus bank holidays
- A pet-friendly office environment
- Safe assigned spaces for team members with individual and diverse needs
We promote an open and inclusive culture that empowers our Oxbots to bring their whole, authentic selves to work every day. Oxa is proud to be an inclusive organisation and, as such, we require all team members within our recruitment process to understand and deploy best practices focused on de-biasing the whole recruitment cycle.We also apply a neuro inclusive lens to our recruitment process and want each potential Oxbot to enjoy the best experience possible for them. Please share with us any individual needs or reasonable adjustments we may need to make in advance of commencing the interview process with us.
Learn more about our culture here.
Why become an Oxbot?
Our team of experts in computer science, AI, robotics and machine learning is world-class, and together they’re solving the most exciting and important technological challenges of our times.
But as well as smarts, Oxbots have heart. Our diverse, multi-cultural crew is guided by a shared vision to bring the myriad benefits of autonomy to our customers and partners. And in a company that celebrates uniqueness as much as skill and experience, they do it with energy, conviction and a healthy dose of excitement, too.
If you are bold, creative and hyper skilled, come and create the future of autonomy with us at Oxa.
-
Customer Support Engineer
1 month ago
Oxford, United Kingdom Oxa Autonomy Full timeYour RoleAs a Customer Support Engineer within the Support team, you will play a critical role in providing technical support and guidance to our customers. You will be responsible for troubleshooting, diagnosing and resolving customer issues while ensuring a high level of customer satisfaction. This role requires a combination of technical expertise,...
-
Customer Support Engineer
6 days ago
Oxford, United Kingdom Oxa Full timeDescriptionApplying for this role is straight forward Scroll down and click on Apply to be considered for this position.Who are we?Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on...
-
Customer Support Engineer
3 weeks ago
Oxford, United Kingdom Oxa Full timeDescriptionWho are we?Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on autonomous vehicles, creating solutions such as Oxa Driver, equipping vehicles with full self-driving...
-
Customer Support Engineer
3 weeks ago
Oxford, United Kingdom Oxa Full timeDescriptionWho are we?Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on autonomous vehicles, creating solutions such as Oxa Driver, equipping vehicles with full self-driving...
-
Customer Support Engineer
3 weeks ago
Oxford, United Kingdom Oxa Full timeDescriptionWho are we?Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on autonomous vehicles, creating solutions such as Oxa Driver, equipping vehicles with full self-driving...
-
Customer Support Engineer
1 week ago
Oxford, United Kingdom Oxa Full timeDescriptionApplying for this role is straight forward Scroll down and click on Apply to be considered for this position.Who are we?Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on...
-
Customer Support Engineer
1 month ago
Oxford, United Kingdom Oxa Full timeWho are we?Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on autonomous vehicles, creating solutions such as Oxa Driver, equipping vehicles with full self-driving functionality; Oxa...
-
Customer Support Engineer
6 days ago
Oxford, Oxfordshire, United Kingdom Oxa Full time €3,000Description Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Who are we? Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on...
-
Customer Support Engineer
6 days ago
Oxford, Oxfordshire, United Kingdom Oxa Full time €3,000Description Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Who are we? Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on...
-
Customer Support Engineer
3 weeks ago
Oxford, Oxfordshire, United Kingdom Oxa Full timeDescription Who are we? Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on autonomous vehicles, creating solutions such as Oxa Driver, equipping vehicles with full self-driving...
-
Customer Support Engineer
2 weeks ago
Oxford, Oxfordshire, United Kingdom Oxa Full timeJob Description Description Who are we? Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on autonomous vehicles, creating solutions such as Oxa Driver, equipping vehicles with full...
-
Customer Support Engineer
3 weeks ago
Oxford, Oxfordshire, United Kingdom Oxa Full timeDescription Who are we? Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on autonomous vehicles, creating solutions such as Oxa Driver, equipping vehicles with full self-driving...
-
Customer Support Engineer
3 weeks ago
Oxford District, United Kingdom Oxa Full timeJob DescriptionDescriptionWho are we?Oxa is enabling the transition to self-driving vehicles through an initial focus on the most commercially advanced sector; the autonomous shuttling of goods and people.We are home to some of the world’s leading experts on autonomous vehicles, creating solutions such as Oxa Driver, equipping vehicles with full...
-
Customer Support Advisor
1 month ago
Oxford, United Kingdom Allen Associates Full timeDo you have excellent communication skills and thrive on customer satisfaction? We have a fantastic opportunity for an organised, detailed focused and keen problem solver to join this collaborative Customer Support team as a Customer Support Advisor on afull time, permanent basis. **Customer Support Advisor Responsibilities** Your duties will include but...
-
Customer Support Coordinator
1 month ago
Oxford, United Kingdom Vibe Recruit Full timeJob Title: - Customer Support Coordinator- Contract Type: - Permanent- Location: - Oxford- Industry: - Administration and Office Support- Reference: - OXFALR_1699431940- Contact Name: - Ally Ross- - Job Published: - 08 November 2023 Job Description Would you like to work for a family ran business that delivers a first-class service in Oxford? Are you...
-
Data Engineer
1 month ago
Oxford, United Kingdom Emprego UK Full time**Job description** **JOIN A TEAM THAT’S CHANGING THE WORLD** Williams Advanced Engineering exists to accelerate the advantage and impact of our clients. We do it through innovative engineering and technology that solves complex problems and brings a step-change in weight, speed, and efficiency. Join us to help fulfil our mission to accelerate an...
-
Graduate Sales
4 days ago
Oxford, United Kingdom Advanced Technical Recruitment Full time**Graduate Sales & Support Engineer - Physics Biased - Oxfordshire - LM1135** **Salary**:Competitive **Job Term**:Full Time/Permanent **Job Outline**: Are you a recent Physics Graduate or similar, with a background in Photonics, Optics or Lasers. My client, is now looking for a recent Physics Graduate, or similar who is keen to start their career in a...
-
Senior Customer Success Engineer
21 hours ago
Oxford, United Kingdom Diffblue Full timeDescriptionDescriptionWe are looking for a Senior Customer Success Engineer who has a passion for helping customers, has experience in software development and leading customers through the adoption of a highly technical product. This role will be ideal if you are looking for the next step in your career in Customer Success, Solution Engineering, Product...
-
Customer Support Advisor
1 month ago
Oxford, United Kingdom Nominet Full time**Date**:9 Nov 2023 **Location**: Oxford/ Hybrid, GB **Company**:Nominet We’re Nominet - a world-leading domain name registry. For over 25 years, we’ve been operating at the heart of internet infrastructure. While we're best known for running.UK domains, we also help protect public services from cyber threat. Our aim is to create a world which is...
-
Service Support Officer Oxford Direct Services
1 month ago
Oxford, United Kingdom Reed Business Support Full timeREED Business Support are Recruiting for a Parking Customer Relations Officer who will be required to provide full administration and customer care support to the service area. This will entail dealing with aggrieved customers on a daily basis, processing all paperwork including appeals, refunds, invoices, permits and dealing withcustomers both on the...
