Service Support Officer Oxford Direct Services

6 days ago


Oxford, United Kingdom Reed Business Support Full time

REED Business Support are Recruiting for a Parking Customer Relations Officer

who will be required to provide full administration and customer care support to the service area. This will entail dealing with aggrieved customers on a daily basis, processing all paperwork including appeals, refunds, invoices, permits and dealing withcustomers both on the telephone and face to face.

The role we are seeking is predominately working Wednesday to Sunday (enhancement paid for weekend work, and rest days given in the weeks).

The ideal person will be able to respond to customer correspondence to a high standard and produce reports using Excel and other computer systems. Deal with difficult customers using developed negotiating and persuasive skills, and use excellent customerservice skills.

if this sounds like you



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