Customer Success Consultant

1 month ago

Oxford, United Kingdom Pearson Full time

We are the world’s learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.

Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall in the Top 100 Employers LGBTQ+ employers in the UK. We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards. We are featured on The Forbes list of Best D&I Employers and are a Working Mums Top Employer and Age Positive employer. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). **We are proud to offer an exceptional and supportive environment to develop your professional career**

**Your Opportunity**
- A permanent role that fits around school term-time (195 days per year) working 37.5 hours per week
- You will be part of the high performing, internal account management team maximising opportunities to ensure schools have a positive experience when using our digital services and building a strong and trusting relationship with us.

**A day in the life of a** **Customer Success Consultant**
- Planning your strategy for targeting schools - working with data provided and CRM to identify opportunities to ensure we retain a loyal customer base;
- Managing your time effectively to keep in close touch with your schools;
- Contacting key decision makers, discussing needs, proposing solutions and quotations maximising the customers’ use of our products so they renew each year;
- Proactively identifying opportunities to increase the impact of Pearson’s services, from a combination of outbound and inbound calls;
- Confidently using technology - to deliver remote meetings through desktop sharing;
- Continually updating your knowledge of curriculum and our products and services to ensure you present the best proposition for the customer.

You have a positive and determined attitude to work. Therefore, if you have a passion for connecting with people, influencing others, and is driven to supporting schools in achieving the best for their pupils, then we would love to meet you to discuss the role further.

**Your Reward & Benefits**

We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to:

- A role that fits around school term-time (195 days annually)
- Annual bonus
- Red letter day points (which is linked to sales revenue) to spend on life’s luxuries
- Generous pension scheme where we match and double what you contribute
- Maternity, paternity, and family care leave as well as flexible work policies.
- Stock/share purchase options.
- Employee discounts

**Additional Information**

This role is home-based, and we welcome applicants who are able and willing to commute to Oxford on ad-hoc basis.

**Equal Employment Opportunity**

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

**Your Benef

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