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Customer Success Lead

5 months ago

Oxford, United Kingdom Parke Lane People Full time

Our client is a growing and reputable organisation with offices located in Oxford. A
new permanent opportunity has arisen in their business for a Customer Success
Lead. Reporting into the Head of Customer Success, you will be responsible for:

- Senior stakeholder management and relationship building: with

strategical important clients and key stakeholders, through the
appropriate management of their expectations and agreed objectives.
Demonstrating a clear understanding of their needs, challenges, and
priorities.
- Strategy and growth: to ensure each project has a clear strategy in place

to achieve growth. Working with key stakeholders to understand pressure
points and challenges, alongside their wider initiatives and plans - and
ensure the business can play a role in achieving these/ identifying and
pursuing opportunities effectively.
- Objection handling and problem solving: ensuring appropriate

conversations happen internally and externally to understand key
business objectives and challenges and developing robust
recommendations to achieve or overcome these.
- Reporting and analysis: monitoring activity data, trends and progress

against strategy to mitigate risk. Taking ownership of any challenges and
ensuring that they're resolved in full, and any learnings shared.
- Client satisfaction: working with wider team to identify trends, challenges

& opportunities. Sharing and amplifying successes (case studies,
testimonials, stats)/ aiming for high-level of client service and satisfaction
levels.
- Management/coaching: rresponsibility for leading, developing and

coaching a team of Account Managers and Account Executives.
supervisory level, ideally from a fast paced agency background. You must be able to
lead and motivate a small team, prioritise and be proactive, have good attention to
detail and be comfortable interacting with customers, driving strategy.

On offer is a basic salary ranging from £45,000 to £55,000 depending on experience
as well as good benefits, bonus scheme, predominantly remote working and the
opportunity for future progression.