Customer Success Manager

2 weeks ago


Oxford, United Kingdom The Recruitment Group Full time

Our wonderful client, a successful, innovative and growing business in Oxford, are looking to add an Account Manager to their team.

This role will be focussed on managing relationships with your range of clients to maximise customer success and service delivery.

We are looking for an individual with a proven track record in face to face client meetings and experience delivering presentations/ training to clients. The ideal candidate with have a minimum of 3 years' experience in a B2B Customer Success/ Service Delivery environment.

Benefits for this role include:
- 25 days holiday + bank holidays
- Performance related bonus
- Compassionate leave
- Flexible working (Hybrid)
- Social Events
- Free parking
- Flexi Fridays

Key responsibilities will include:
- Develop an engaging relationship with clients to maximise customer satisfaction
- Develop tools and strategies for the clients to ensure they can recognise the value they are getting
- Ensure Supplier escalations are managed appropriately
- Create and manage the budget for your client's buyer accounts
- Maintain action plans for your Buyers and deliver reports to senior managers
- Deliver performance reports to sector managers to ensure standards are withheld
- Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes

Travel to clients will be required 3-4 times per month, with regular video calls with clients to ensure clients are receiving first class Customer Service.

It is also important that you will display experience in managing information within a service environment and have demonstrated the ability to manage customer relationships.

If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.
For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application.
We wish you the best of luck in your job search



  • Oxford, United Kingdom The Recruitment Group Full time

    We are working in partnership with a successful and growing business in Oxford who are recruiting for a Customer Success Manger to join their team. AS the Customer Success Manager, you will be responsible for managing the relationships with your clients and ensuring a smooth and efficient onboarding process. Benefits for this role include: - 25 days...


  • Oxford, United Kingdom The Recruitment Group Full time

    Our wonderful client, a successful, innovative and growing business in Oxford, are looking to add an Account Manager to their team. This role will be focussed on managing relationships with your range of clients to maximise customer success and service delivery. We are looking for an individual with a proven track record in face to face client meetings...


  • Oxford, United Kingdom The Recruitment Group Full time

    Our wonderful client, a successful, innovative and growing business in Oxford, are looking to add an Account Manager to their team. This role will be focussed on managing relationships with your range of clients to maximise customer success and service delivery. We are looking for an individual with a proven track record in face to face client meetings and...


  • Oxford, United Kingdom The Recruitment Group Full time

    Our wonderful client, a successful, innovative and growing business in Oxford, are looking to add an Account Manager to their team.This role will be focussed on managing relationships with your range of clients to maximise customer success and service delivery.We are looking for an individual with a proven track record in face to face client meetings and...


  • Oxford, United Kingdom The Recruitment Group Full time

    Our wonderful client, a successful, innovative and growing business in Oxford, are looking to add an Account Manager to their team.This role will be focussed on managing relationships with your range of clients to maximise customer success and service delivery.We are looking for an individual with a proven track record in face to face client meetings and...


  • Oxford, United Kingdom Hays Specialist Recruitment Limited Full time

    A business west of Oxford is looking for several Account Managers to join their Customer Success Team. **Your new company** This start-up that has been going for over 10 years now has grown from strength to strength offering risk management services across a variety of different sectors. Due to continued growth in their UK and International business, they're...


  • Oxford, Oxfordshire, United Kingdom The Recruitment Group Full time

    Our wonderful client, a successful, innovative and growing business in Oxford, are looking to add an Account Manager to their team. Ensure you read the information regarding this opportunity thoroughly before making an application. This role will be focussed on managing relationships with your range of clients to maximise customer success and service...


  • Oxford, United Kingdom Global Water Intelligence Full time

    **Location**: Oxford OX1 1XX (hybrid working option available) **Salary**: £26,000 - £28,000 per year, dependent on experience (with a 6-month probationary period) **Bonus**: Quarterly **Contract**: Full time, Permanent, 37.5 hours per week **Global Water Intelligence (GWI)** is the world’s leading intelligence service on the global water industry....

  • Customer Success Lead

    1 month ago


    Oxford, United Kingdom Parke Lane People Full time

    Our client is a growing and reputable organisation with offices located in Oxford. A new permanent opportunity has arisen in their business for a Customer Success Lead. Reporting into the Head of Customer Success, you will be responsible for: - Senior stakeholder management and relationship building: with strategical important clients and key stakeholders,...

  • Customer Success Lead

    4 weeks ago


    Oxford, United Kingdom Parke Lane People Full time

    Our client is a growing and reputable organisation with offices located in Oxford. A new permanent opportunity has arisen in their business for a Customer Success Lead. Reporting into the Head of Customer Success, you will be responsible for: - Senior stakeholder management and relationship building: with strategical important clients and key stakeholders,...

  • Customer Success Lead

    1 month ago


    Oxford, United Kingdom The Green Recruitment Company Full time

    Posted 02 March 2023 Salary Competitive Salary (DOE) LocationOxford Job type Permanent DisciplineDigital & Technology, IOT & Smart ReferenceJELI-1MAR23 Contact NameJack Eagle The Green Recruitment Company are delighted to be working with one of the **biggest energy analytics companies in Europe**, striving to achieve global energy transformation by...


  • Oxford, South East, United Kingdom The Recruitment Group Full time

    Our wonderful client, a successful, innovative and growing business in Oxford, are looking to add an Account Manager to their team.Ensure you read the information regarding this opportunity thoroughly before making an application.This role will be focussed on managing relationships with your range of clients to maximise customer success and service...


  • Oxford, United Kingdom NielsenIQ Full time

    Company Description NielsenIQ Retailer Customer Success places our retailers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement, and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a...


  • Oxford, United Kingdom Oxford University Press Full time

    **ABOUT THE ROLE** In this role you will be responsible for providing specialist post-sales support to customers in the Law Practitioner sector to improve customer experience and understanding of product/service. This role creates high customer satisfaction and engagement by driving usage and efficacy of content. With a specialist understanding of the...


  • Oxford, United Kingdom Oxford University Press Full time

    About the Role In this role you will be responsible for providing specialist post-sales support to customers in the Law Practitioner sector to improve customer experience and understanding of product/service. This role creates high customer satisfaction and engagement by driving usage and efficacy of content. With a specialist understanding of the...


  • Oxford, United Kingdom Diffblue Full time

    DescriptionDescriptionWe are looking for a Senior Customer Success Engineer who has a passion for helping customers, has experience in software development and leading customers through the adoption of a highly technical product. This role will be ideal if you are looking for the next step in your career in Customer Success, Solution Engineering, Product...


  • Oxford, United Kingdom The Purely Recruitment Company Full time

    **Who will I be working for?** You will be working for a highly successful organisation within an innovative and digital based culture. A modern, forward-thinking, supported working environment with excellent benefits for all employees awaits. **What will I be doing?** The Customer Success Manager is the principal contact for allocated regional clients,...


  • Oxford, Oxfordshire, United Kingdom DiffBlue Ltd. Full time

    Senior Customer Success Engineer Department: Product Employment Type: Full Time Location: Oxford Description Description We are looking for a Senior Customer Success Engineer who has a passion for helping customers, has experience in software development and leading customers through the adoption of a highly technical product. This role will be...


  • Oxford, United Kingdom allen-associates Full time

    Customer Account Manager We are searching for a brilliant candidate to fill this fantastic vacancy with this forward-thinking and rapidly expanding collaborative organisation. They are looking for an exceptional professional with customer success experience who builds relationships with ease and has exceptional attention to detail. Customer Account...


  • Oxford, Oxfordshire, United Kingdom Allen Associates Full time

    We are searching for a brilliant candidate to fill this fantastic vacancy with this forward-thinking and rapidly expanding collaborative organisation. They are looking for an exceptional professional with customer success experience who builds relationships with ease and has exceptional attention to detail. Division: Marketing Salary: Market related...