Consultant

Found in: Talent UK C2 - 1 week ago


Oxford, United Kingdom NielsenIQ Full time

Job Description

CONSULTANT LEAD - Maternity Cover

Customer Success Team - Oxford

ABOUT THIS JOB

The Customer Success Consulting Lead will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development associates.

You will be responsible for maintaining and/or enhancing existing customer relationships, increasing NPS, using deep industry/customer/product knowledge to increase client ROI (across Retail Measurement Service & Consumer Panel Service), & driving adoption of NielsenIQ tools & capabilities.

You will leverage the breadth of NielsenIQ’s product portfolio by developing strong relationships with analytic associates across our business. Identify opportunities to collaborate and deliver provocative Thought Leadership on market, industry and category trends which can be shared across our client base.

RESPONSIBILITIES

Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications Builds a network of effective and meaningful relationships at all levels to maximize business opportunities Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan Leads Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectives Leads and owns NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized Leverages existing NielsenIQ tools to advance Customer business objectives through strategic thought leadership and flawless execution Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue Acts as Voice of Costumer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting need

REQUIREMENTS

Extensive experience of analysing data in an FMCG environment Strong planning and servicing skills Experience of working with clients to solve business issues Excellent communication, presentation and interpersonal skills Demonstration of how to design solutions to answer client business issues A consultative style of working A proven track record of delivering success through others Ability to build strong networks and relationships, internally and with client

#LI-HL1

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.



  • Oxford, United Kingdom Allen Associates Full time

    **Recruitment Consultant** Are you an ambitious individual looking for an opportunity to take your next career step in a customer facing, fast moving role? At Allen Associates we are looking for the very best talent to help us drive our business forward. If you are genuinely interested in people and have strong experience in recruitment or more generalist...

  • Sustainability Consultant

    Found in: beBee S GB - 2 weeks ago


    Oxford, United Kingdom Penguin Recruitment Full time

    Sustainability Consultant Oxford Permanent Ref: DB2089Competitive Salary Plus Benefits Our client is looking for an experienced Sustainability Consultant to join a leading Sustainability and Energy consultancy. The successful candidate will have the opportunity to work on a diverse range of projects in the UK and internationally. The role is varied working...


  • Oxford, United Kingdom Priory Healthcare Full time

    **Priory Wellbeing Centre Oxford** is located right in the heart of Oxford’s city centre, and we offer easy access to exceptional outpatient treatment for a range of mental health conditions. We are based on the top floor of a bright and airy building providing privacy and comfort to each and every one of our patients. Open 8am till 8pm Monday to Friday,...


  • Oxford, United Kingdom Catering Services International Full time

    Due to high demand we are rapidly expanding and have vacancies for an hopspitality recruitment consultant in Oxford. Ideally you will either have a background in **hospitality management, **either at **Chef **level or **FOH Manager **or be an existing **hospitality recruiter, **with good **admin skills,** excellent **communication **and be a...

  • Sales Consultant

    2 weeks ago


    Oxford, United Kingdom Castle Fine Art Full time

    We are looking for an enthusiastic and sales focused individual to join our **Oxford Gallery **in the role of **Art Sales Consultant**. Our **Oxford gallery** is located within the recently regenerated Westgate centre on the lower ground floor. Oxford has a has a rich history with the architecture dating back to the medieval period and is known for having...


  • Oxford, United Kingdom RME Consultants Full time

    **RME Consultants is on the lookout for a dynamic Trainee Recruitment Consultant to become an integral part of our team. No prior experience is required - just bring your passion and drive!** **Role: Trainee Recruitment Consultant** **Salary: £23,000 per annum + commission** **Working Hours: Monday - Friday, Hybrid** **Contract: Permanent** **Location:...


  • Oxford, United Kingdom RME Consultants Full time

    **RME Consultants is on the lookout for a dynamic Trainee Recruitment Consultant to become an integral part of our team. No prior experience is required - just bring your passion and drive!** **Role: Trainee Recruitment Consultant** **Salary: £23,000 per annum + commission** **Working Hours: Monday - Friday, Hybrid** **Contract: Permanent** **Location:...


  • Oxford, United Kingdom Blue Arrow Full time

    **At Blue Arrow, we're redefining the world of recruitment. We don't simply hire Recruitment Consultants, we invest in Recruitment Superheroes with a passion for people and purpose and ambitions of progression, rewards and so much more.** We have been named as a Financial Times Diversity Leader, awarded Best Companies three-star rating, the highest possible...


  • Oxford, United Kingdom Page Personnel - UK Full time

    Opportunity to join a renowned FTSE 250 global recruitment consultancy - Unlock opportunities to fast-track your career growth with a development program **About Our Client**: **Why choose PageGroup?** - **Build Your Success**: Join PageGroup, a leading global recruitment agency, and unlock unparalleled growth and achievement. - ** The Power of...

  • Sustainability Consultant in Oxford)

    Found in: beBee S GB - 2 weeks ago


    Oxford, United Kingdom Penguin Recruitment Full time

    Sustainability Consultant | Oxford | Permanent Ref: DB2089 Competitive Salary Plus Benefits Our client is looking for an experienced Sustainability Consultant to join a leading Sustainability and Energy consultancy. The successful candidate will have the opportunity to work on a diverse range of projects in the UK and...


  • Oxford, United Kingdom RME Consultants Ltd Full time

    **RME Consultants are seeking an enthusiastic, charismatic, determined and experienced Education Recruitment Consultant to join a rapidly growing client in Cowley, Oxfordshire.** **If you are seeking your next step and have a passion for helping land their dream job and have experience working within the sector then this role may be for you!** **Role:...

  • Spinal Consultant

    2 days ago


    Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Consultant in Orthopaedic Spinal Surgery (Adult) An exciting opportunity has arisen to join our internationally acclaimed Spinal Surgery Team at the Oxford University Hospitals NHS Foundation Trust. We are looking for a full-time Consultant Orthopaedic Spinal Surgeon (Adult). The successful applicant will be working in a team of 9 consultants, including...

  • HR Consultant

    7 days ago


    Oxford, United Kingdom Oxford Health NHS Foundation Trust Full time

    We have an exciting opportunity for a HR Consultant to join our HR team. Oxford Health NHS FT is aspiring to be an outstanding provider of mental health and community services and central to this ambition is a modern and progressive HR function that acts as an enabler for the newly published Trust Strategy. The HR function within Oxford Health NHS FT is...


  • Oxford, United Kingdom Brandon James Health & Safety Full time

    A comfortable, enjoyable work space in a large, long standing multi-disciplinary practice have released a requirement for a driven Principal Designer and CDM Consultant to work from either their Oxford offices. Projects that the successful Principal Designer will work on are for some of the largest, prestigious construction clients in the private sector....

  • Consultant in Emergency Medicine

    Found in: Talent UK C2 - 1 week ago


    Oxford, United Kingdom Oxford University Hospitals Full time

    Job overview Join Oxford University Hospitals NHS Foundation Trust as a Consultant in Emergency Medicine, an unparalleled opportunity to become a pivotal part of a dedicated team committed to delivering exceptional emergency care. You'll be at the forefront of innovation within a uniquely positioned environment, boasting both a Major Trauma Centre and...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The post holder will primarily be providing in-patient Geriatric Medicine expertise to the Horton Hospital, Banbury. This is an exciting time to be innovative and engage with training and education at this site. The Oxford University Hospitals NHS FT comprises of four hospital sites (Horton General Hospital Banbury, John Radcliffe, Churchill and Nuffield...


  • Oxford, United Kingdom Reed Full time

    Would you like to join one of Reed’s most successful offices in Oxford as a Recruitment Consultant working in the scientific business? - **Role: Recruitment Consultant - Temps Desk**: - **Specialism - Scientific**: - **Location: Oxford - (with blended home working and office working)**: - **Salary: £21,000 to £30,000 per annum (dependent on experience...

  • Consultant in Emergency Medicine

    Found in: beBee jobs GB - 7 days ago


    Oxford, Oxfordshire, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Consultant in Emergency MedicineOxford University Hospitals Emergency Departments offer a remarkable opportunity to excel in the field of Emergency Medicine. In a profession that demands resilience and expertise, our team's welcoming and congenial atmosphere, coupled with access to outstanding resources, positions us as one of the foremost destinations for...

  • Software Consultant

    16 hours ago


    Oxford, United Kingdom Target Integration Full time

    **About the company**: Target Integration is an emerging leader in digital transformation and digital adoption, with extensive experience in business consultancy. As experts in business processes and automation, we help empower our clients with insights and clarity. From consultancy and migration to customisation and training, we enable them to optimise...


  • Oxford, Oxfordshire, United Kingdom Cityscape Recruitment Full time

    CDM Construction Consultancy A dedicated CDM consultancy are seeking a CDM Consultant to join their team due to expansion within the business. With many years of experience in the industry this company work on a wide range of projects including schools, hospitals, and new builds. Providing expert advice on all health and safety matters during design and...