Service Design Lead

2 months ago

Oxford, United Kingdom Forseven Limited Full time

**Service Design Lead**:
This is a rare and exciting opportunity to become part of a scale-up, where your contributions will play a crucial role in shaping the future of our forward-thinking company. With its rapid growth trajectory and dynamic nature, Forseven offers you an exceptional platform to help drive strategy as we expand into new horizons.

**The opportunity**

Working within the CX & Innovation Team and collaborating with design, engineering, product and commercial teams, this is a fast-paced and highly cross-functional environment.

You will drive the development of the customer journeys & service design across the stakeholder to the craft & create the ultimate customer experience.

Success in this role requires an obsession with delivering innovative customer experiences and a deep understanding of how customers want to use products & services in this space, and the key commercial opportunities that they afford.

**What you'll do**

Key responsibilities will include:

- Driving a user-first mentality and design thinking methodology into everything you do. A passionate advocate of putting the user front and centre with user-informed design decisions.
- Use service design methods to solve complex business problems, think strategically about opportunities, and facilitate the creation of a shared experience vision
- Leading workshops, creative brainstorms, service concepts, blueprints, service definition and other service design artefacts by bringing together research, design, business and technology.
- Ensure that activities and team members are supported when it comes to conducting Service Design activities to gather insights, map journeys, ideate and prototype product solutions.
- Getting into the mind of our customers and developing those user needs from qualitative and quantitative data - to inform all design decisions.
- Championing, continuously developing and sharing with team, knowledge on emerging trends and changes in digital services design.
- Advocate Service Design across the organization, educating, influencing and guiding stakeholders and partners. Define methods, standards, and ways of working.
- Leveraging design research techniques to uncover hidden customer needs and pain points, analysing and mapping complex journeys and processes.
- Implementing continuous improvement opportunities to improve the service design team processes, ensuring a consistent and coherent process to manage services quality and collaboration across teams.

**Who you are** - Qualifications are great but aren't imperative. Experience & aptitude are also things we value if you think you've got what it takes to do the job we want to hear from you too.**
- 5+ years post-qualification experience ideally in service design. A background in human-centred design, customer experience, service design or online services would be beneficial to the role.
- Essential to understand and be able to work with agile methodologies.
- Knowledge and experience of a wide range of tools and methods, such as service design blueprints and personas. User Journey Mapping, Workshop Coordination & Prototyping
- Evidence of developing service design with a high level of customer centricity & customer engagement.
- Ability to dive into, and map the complex backstage capabilities such as Technology, People, Processes, and Policies
- Creative, strategic and open mindset with the ability to think outside the box and challenge convention.
- Understand qualitative and quantitative research methods and when to use them. Analysing the data to provide practical insight
- Develop and cultivate strong relationships within a diverse stakeholder community, manage their expectations and consider multiple perspectives in the definition of solutions.
- Coach others in the approaches and mindset of Design Thinking to help accelerate the adoption of design within the organisation.
- Courageous and ambitious - has a ‘can-do' attitude, finding a way when encountering obstacles or setbacks.
- Thrives in a fast-paced, start-up environment where change is constant, and structures and systems are new and constantly evolving.
- Networks - develops collaborative partnerships with internal / external stakeholders.
- Passionate about creating & working within an inclusive work environment & culture.
- In addition to the duties and responsibilities outlined, you will be prepared to undertake such additional duties which may result from changing circumstances, which may not of necessity change the general character or level of responsibility within the role.

**About us and our culture**

At Forseven, we are more than just a team of professionals; we are dynamic innovators, visionary collaborators, and trailblazers who believe in making a difference. Our passion lays in revolutionising the electric vehicle industry through our cutting-edge advancements and sustainable solutions that aim to transform the way transportation is perceived.

Currently operating under st

  • UX Designer

    1 week ago

    Oxford, United Kingdom Global Pathogen Analysis Service Ltd Full time

    Global Pathogen Analysis Service Ltd (GPAS Ltd) aims to revolutionize the diagnosis and treatment of infectious diseases by developing Whole Genome Sequencing - and metagenomic-based pathogen clinical analysis tools. We ultimately aim to develop an 'always-on global pathogen metagenomics system with the ability to identify Pathogen X and provide early...

  • UX Designer

    2 weeks ago

    Oxford, United Kingdom Global Pathogen Analysis Service Ltd Full time

    Global Pathogen Analysis Service Ltd (GPAS Ltd) aims to revolutionize the diagnosis and treatment of infectious diseases by developing Whole Genome Sequencing- and metagenomic-based pathogen clinical analysis tools. We ultimately aim to develop an 'always-on global pathogen metagenomics system with the ability to identify Pathogen X and provide early warning...

  • UX Designer

    1 week ago

    Oxford, United Kingdom Global Pathogen Analysis Service Ltd Full time

    About GPAS :Global Pathogen Analysis Service Ltd (GPAS Ltd) aims to revolutionise the diagnosis and treatment of infectious diseases by developing Whole Genome Sequencing-based metagenomic and individual pathogen clinical tools with the ultimate aim of developing an ‘always-on global pathogen metagenomics system with the ability to identify Pathogen X...

  • UX Designer

    1 week ago

    Oxford, United Kingdom Global Pathogen Analysis Service Ltd Full time

    About GPAS :Global Pathogen Analysis Service Ltd (GPAS Ltd) aims to revolutionise the diagnosis and treatment of infectious diseases by developing Whole Genome Sequencing-based metagenomic and individual pathogen clinical tools with the ultimate aim of developing an ‘always-on global pathogen metagenomics system with the ability to identify Pathogen X...

  • UX Designer

    1 week ago

    Oxford, United Kingdom Global Pathogen Analysis Service Ltd Full time

    About GPAS :Global Pathogen Analysis Service Ltd (GPAS Ltd) aims to revolutionise the diagnosis and treatment of infectious diseases by developing Whole Genome Sequencing-based metagenomic and individual pathogen clinical tools with the ultimate aim of developing an ‘always-on global pathogen metagenomics system with the ability to identify Pathogen X...

  • Probation Service Officer

    3 weeks ago

    Oxford, United Kingdom Service Care Solutions Full time

    Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for a Probation Service Officer in Oxford!LOCATION: OxfordHOURS: Full timeDURATION: On-going contractPAY RATE: £18 - £20.07 PH (DoE)Summary - To assess and manage the risk posed by offenders to protect victims of crime and the general...

  • Probation Service Officer

    3 weeks ago

    Oxford, United Kingdom Service Care Solutions Full time

    Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for a Probation Service Officer in Oxford! LOCATION: Oxford HOURS: Full time DURATION: On-going contract PAY RATE: £18 - £20.07 PH (DoE) Summary - To assess and manage the risk posed by offenders to protect victims of crime and...

  • Probation Service Officer

    7 days ago

    Oxford, United Kingdom Service Care Solutions Full time

    Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for a Probation Service Officer in Oxford!LOCATION: OxfordHOURS: Full timeDURATION: On-going contractPAY RATE: £18 - £20.07 PH (DoE)Summary - To assess and manage the risk posed by offenders to protect victims of crime and the general...

  • Probation Service Officer

    1 week ago

    Oxford, United Kingdom Service Care Solutions Full time

    Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for a Probation Service Officer in Oxford! LOCATION: Oxford HOURS: Full time DURATION: On-going contract PAY RATE: £18 - £20.07 PH (DoE) Summary - To assess and manage the risk posed by offenders to protect victims of crime and...

  • Probation Service Officer

    3 weeks ago

    Oxford, United Kingdom Service Care Solutions Full time

    Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for a Probation Service Officer in Oxford!LOCATION: OxfordHOURS: Full timeDURATION: On-going contractPAY RATE: £18 - £20.07 PH (DoE)Summary - To assess and manage the risk posed by offenders to protect victims of crime and the general...

  • Probation Service Officer

    1 week ago

    Oxford, United Kingdom Service Care Solutions Full time

    Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for a Probation Service Officer in Oxford!LOCATION: OxfordHOURS: Full timeDURATION: On-going contractPAY RATE: £18 - £20.07 PH (DoE)Summary - To assess and manage the risk posed by offenders to protect victims of crime and the general...

  • Probation Service Officer

    1 week ago

    Oxford, United Kingdom Service Care Solutions Full time

    Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for a Probation Service Officer in Oxford!LOCATION: OxfordHOURS: Full timeDURATION: On-going contractPAY RATE: 18 - 20.07 PH (DoE)Summary - To assess and manage the risk posed by offenders to protect victims of crime and the general...

  • Probation Service Officer

    2 weeks ago

    Oxford, United Kingdom Service Care Solutions Full time

    Service Care Solutions are the leading recruitment agency for the Probation service nationwide. We are currently recruiting for a Probation Service Officer in Oxford!LOCATION: OxfordHOURS: Full timeDURATION: On-going contractPAY RATE: 18 - 20.07 PH (DoE)Summary - To assess and manage the risk posed by offenders to protect victims of crime and the general...

  • Associate Landscape Architect

    2 weeks ago

    Oxford, United Kingdom Lead Careers Full time

    Role – Associate Landscape Architect Location – Oxfordshire Salary - £45 - £55K Our client is an Award/Winning design-led landscape studio based in Oxfordshire. Having achieved great success, they are now in a position to expand their London team and bring in an Associate Landscape Architect to their London office, someone ideally with both Design...

  • Associate Landscape Architect

    1 week ago

    Oxford, United Kingdom Lead Careers Full time

    Role – Associate Landscape Architect Location – Oxfordshire Salary - £45 - £55K Our client is an Award/Winning design-led landscape studio based in Oxfordshire. Having achieved great success, they are now in a position to expand their London team and bring in an Associate Landscape Architect to their London office, someone ideally with both Design...

  • Associate Landscape Architect

    2 weeks ago

    Oxford, United Kingdom Lead Careers Full time

    Role – Associate Landscape ArchitectLocation – OxfordshireSalary - £45 - £55KOur client is an Award/Winning design-led landscape studio based in Oxfordshire.Having achieved great success, they are now in a position to expand their London team and bring in an Associate Landscape Architect to their London office, someone ideally with both Design and...

  • Associate Landscape Architect

    3 days ago

    Oxford, United Kingdom Lead Careers Full time

    Role – Associate Landscape ArchitectLocation – OxfordshireSalary - £45 - £55KOur client is an Award/Winning design-led landscape studio based in Oxfordshire.Having achieved great success, they are now in a position to expand their London team and bring in an Associate Landscape Architect to their London office, someone ideally with both Design and...

  • Lead Ui/ux Designer

    2 weeks ago

    Oxford, United Kingdom MRJ Recruitment Full time

    Lead UI/UX Designer Location | Workplace policy: Hybrid working with one day a week in Oxford tech hub **Salary**: Competitive salary from £56K - £70k We’re looking for a skilled and experienced UX/UI expert with a passion for gaming to line-manage a host of UI artists as they embark on an exciting journey to develop a new IP. from the ground...

  • Designated Safeguarding Lead

    4 days ago

    Oxford, United Kingdom Group Eleven Full time

    Head of Pastoral/Safeguarding Role 1. **Ensuring Students' Welfare**: Making sure that the welfare needs of students are met, which involves providing support on both individual and group levels. 2. **Designated Safeguarding Lead**: Acting as the appointed Designated Safeguarding Lead at the College, responsible for safeguarding students' welfare and...

  • Sales Development Lead

    2 months ago

    Oxford, Oxfordshire, United Kingdom Service Care Solutions Full time

    Sales Development LeadOxfordshire County Council are currently seeking a highly motivated and experienced Sales Development Lead to join their team.Job DescriptionAssist in the advertising and promoting of the Multiply Maths Programme within the Migrant Education TeamWork alongside the Information & Media Administrator and the Marketing Team to generate...