Apprentice Income Officer

3 weeks ago

Chichester, United Kingdom The Hyde Group Full time

**Chichester**

**£22,500**

Hyde is looking to recruit an apprentice Income Officer.

Are you interested in pursuing a career in finance and income management? Do you have strong analytical skills and a passion for ensuring financial sustainability? We are currently seeking a motivated and enthusiastic individual to join our team as an Apprentice Income Officer at Hyde.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

**Responsibilities**
- Support the Income Officers to assist in the prevention or reduction of customer arrears across the business.
- Support Income Officers to make a welcome call to new customers.
- Process customer requests for payments being taken or refunded.
- Take inbound contact from customers in the management of customer accounts.
- Update Hyde’s Income and case management systems, maintaining accurate up to date records and file notes of all customer contact.
- Ensure customers receive appropriate advice and guidance regarding benefits and welfare entitlements to maximise the resident’s potential income, making appropriate referrals where needed.
- Visit customers in their homes, when required, with the Income Officer.
- Interest in finance, income management, or a related field.
- Analytical and problem-solving skills.
- Excellent verbal and written communication skills, with the ability to interact professionally with customers and colleagues.
- Proficiency in using Microsoft Office suite (Word, Excel, Outlook).
- Effective organizational skills, with the ability to prioritize tasks and manage time efficiently.
- A positive attitude, willingness to learn, and openness to feedback.

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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