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Income Services Officer

1 month ago


Chichester, West Sussex, United Kingdom The Hyde Group Full time

Debt Recovery Specialist Opportunity

Chichester

Up to £32,500

The Hyde Group is seeking a skilled Debt Recovery Specialist to join our Income Team.

We provide and manage 50,000 homes to over 100,000 customers, and our ethos is to provide customers with a safe and decent home, allowing them to realise their potential, enjoy their environment and contribute to their community.

As a Debt Recovery Specialist, you will be responsible for managing the prevention and recovery of rent arrears and other debts.

Key Responsibilities

  • Recover rent arrears from assigned accounts.
  • Respond to resident correspondence regarding account management.
  • Offer money management advice to assist residents in prioritising rent and service charge payments and reducing arrears.
  • Ensure residents receive appropriate advice and guidance on benefits and welfare entitlements to maximise their potential income, making referrals where necessary.
  • Represent The Hyde Group at court, presenting cases professionally.
  • Refer cases to appropriate teams or external agencies where more in-depth advice is required.

Requirements

  • Experience in rent arrears recovery or debt collection is preferred.
  • Strong customer service skills.
  • Verbal and written communication skills.

Benefits

  • A fantastic pension.
  • Life assurance.
  • Great holidays.
  • An award-winning flexible benefits package.
  • Volunteering days.
  • The Hyde Group operates an agile approach to work, requiring you to be in the office 40% of your time.