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Income Services Officer
1 month ago
Debt Recovery Specialist Opportunity
Chichester
Up to £32,500
The Hyde Group is seeking a skilled Debt Recovery Specialist to join our Income Team.
We provide and manage 50,000 homes to over 100,000 customers, and our ethos is to provide customers with a safe and decent home, allowing them to realise their potential, enjoy their environment and contribute to their community.
As a Debt Recovery Specialist, you will be responsible for managing the prevention and recovery of rent arrears and other debts.
Key Responsibilities
- Recover rent arrears from assigned accounts.
- Respond to resident correspondence regarding account management.
- Offer money management advice to assist residents in prioritising rent and service charge payments and reducing arrears.
- Ensure residents receive appropriate advice and guidance on benefits and welfare entitlements to maximise their potential income, making referrals where necessary.
- Represent The Hyde Group at court, presenting cases professionally.
- Refer cases to appropriate teams or external agencies where more in-depth advice is required.
Requirements
- Experience in rent arrears recovery or debt collection is preferred.
- Strong customer service skills.
- Verbal and written communication skills.
Benefits
- A fantastic pension.
- Life assurance.
- Great holidays.
- An award-winning flexible benefits package.
- Volunteering days.
- The Hyde Group operates an agile approach to work, requiring you to be in the office 40% of your time.