Visitor Experience Officer
3 months ago
Are you a creative individual who has a passion for the delivery of interpretation and engaging and meaningful programming throughout the year?
We’d love you to bring your skills to the biggest conservation charity in Europe. With engaging stories to tell, there’s always something to share with our visitors, and it will be your job to make sure we’re doing that all year round.
**What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).**
Reporting to the Experience & Visitor Programming Manager your contractial location will be Oxburgh Estate.
Oxburgh Estate welcomes over 90,000 visitors per year to the estate to enjoy the Hall and its collections, formal gardens and wider parkland. Forming part of the wider Visitor Experience team, you'll work closely with those within the team but also those within other departments, to create a wide range of programming and visitor experiences for the whole estate. This includes nature and archaeology walks through the wider parkland, school holiday activities for families, activities for Heritage Fruit Day, Festival of Archaeology and Heritage Open Day and a range of festive activities at Christmas.
This exciting role involves both elements of creativity as you help develop the programming plan for the property along with practical work, setting these opportunities up and hosting them on the day.
Click here for more information about this location
What you'll be doing:As a Visitor Experience Officer, you’ll be responsible for the delivery of effective interpretation and engaging programming to deliver a year round offering of events at the property. Working alongside the Experience and Visitor Programming Manager, you’ll develop engaging and meaningful interpretation that can teach, move and inspire our visitors.
Understanding how and why we engage our supporters is key. Working with our spirit of place, you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent. As a champion of exceptional visitor experiences, you’ll join a high performing team and will regularly be involved in the duty management rota helping run the visitor operation.
**Please also read the full role profile attached to this advert.**
Who we're looking forTo deliver this role successfully, you'll need:
- Excellent people skills, enabling strong relationships, both externally and internally and a team player
- Experience of working to multiple deadlines and managing own workload
- Outstanding organisation and planning skills, and a good eye for detail
- Excellent communication skills, both written and verbal
- Experience of event management of small events and/ or programming
- Experience of producing interpretation, marketing or promotional material
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)
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