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Senior Collections

3 months ago

King's Lynn, United Kingdom National Trust Full time

We need someone who can champion fantastic collections care and practise, visitor welcome and the day to day operation of managing volunteers to give great experiences.

We are open to visitors 7 days a week, so working at weekends and during public holidays will be an expectation of the role. Normally, this will comprise of working either a Saturday or a Sunday, and having a day off during the week.

**What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).**

Reporting to the Collections & House Manager, you will be responsible for managing our team of volunteer Visitor Hosts, which will include leading on rota management, training and recruitment to ensure that we are able to open the House according to schedule and deliver great visitor experience.

Staff and volunteers work as a close-knit team to ensure we provide an excellent visitor experience and share Oxburgh's fascinating history in interesting, accessible and innovative ways.

Click here for more information about this location

What you'll be doing:As well as line-managing the Collections & House Officer and the Collections Assistants (2), you will work with the Collections team to deliver regular Conservation in Action activities, i.e. carrying out conservation work in front of visitors, and will play a key part in the completion of our annual deep-clean and other essential conservation tasks.

You will be a key member of our Emergency Salvage team, helping us to plan and prepare for salvage situations, and will be required to keep risk assessments and associated compliance documentation up-to-date to ensure our safe working practices.

The role will include day-to-day responsibility for the presentation & opening of the House, including acting as point-of-contact for the Visitor Hosts on a rota with the rest of the Collections team.

You'll have the opportunity to assist with talks, tours & other visitor engagement opportunities and lead on these where required, as well as to assist with the implementation of new visitor experiences. Helping with planning, facilitating & commissioning conservation work will form part of role, as will assisting with work around loans and acquisitions, where required.

Who we're looking forWe would like you to have:

- Excellent interpersonal skills, with the proven ability to help staff and volunteers to develop and to perform at their best
- Excellent teamwork and problem-solving skills
- An organised and methodical approach to work, consistently seeing tasks through to completion and to schedule
- A good knowledge of customer care, contributing to an excellent visitor experience
- Proven experience of preventive conservation and collections care, including a good understanding of environmental monitoring
- Good manual dexterity, eye-to-hand skills, the ability to work from ladders and tower scaffolds
- A good knowledge of Health & Safety and Emergency procedures
- A keen interest in history and historic properties.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t (37.5 hrs pw to 28/02/25)