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Administrator/customer Service

3 months ago

Newton Abbot, United Kingdom Hydropool Devon LTD Full time

Due to exceptional growth, we are looking for a fun, bubbly, opart-time Administrator/ customer service for our front of house showroom. with team-leading skills to join our small and friendly team. You will joining our growing team who are selling luxury goods such as Hot tubs, swim spas, exercise pools and swimming pools from our showroom.

**Who are we?**

Hydropool Devon and Bristol, an award-winning hot tub and swim spa company in Kingskerswell. Established in 2008 as Riviera Decking, husband and wife team David and Eloise quickly expanded from a small local business to a nationwide company, specialising in the full service and supply of the world’s leading luxury wellness brands, including hot tubs, swim spas, swimming pools, saunas, decking, and servicing.

**Key elements for the role**:

- Process service bookings via our in-house portal.
- Answering inbound calls from customers and suppliers including internal teams.
- Proactive outbound calls to customers and suppliers.
- Proving guidance and training to customers.
- Data cleansing customer data to ensure we hold the most up-to-date records.
- Service charging and bookings.
- Arranging and processing Delivery of spas, parts or chemicals.
- Providing ETA's.
- Service amendment queries.
- Ordering parts and warranty claims process.
- Warranty / repair case management.
- Pricing enquiries, internal and external.
- Managing customer expectations.

**Requirements**:Experience within a customer service environment.
- Razor-sharp attention to detail and accuracy.
- Knowledge of customer service and operations.
- Ability to manage own workload effectively and efficiently.
- Able to communicate effectively in writing, on a 1:1 basis and by phone with a range of people including management, team members and internal/external customers.
- Organised with the ability to plan and prioritise effectively.
- Experience in problem-solving activities and root cause analysis.
- Ability to keep to strict deadlines.
- Punctual with the ability to work within a close-knit team.
- Proactive and dedicated attitude.
- Conflict resolution skills.
- Ability to multitask.

**Working days**

3 Days a week, covering Thusrday, Friday & Saturday

Please add a cover letter explaining why you would love to work with us.

**Job Type**: Part-time
Part-time hours: 22.5 per week

**Salary**: £10.00-£11.00 per hour

**Benefits**:

- Employee discount
- Free parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Ability to commute/relocate:

- Newton Abbot: reliably commute or plan to relocate before starting work (required)

Work Location: In person