Operational Coordinator

4 weeks ago

Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

We have an exciting opportunity for an enthusiastic, ambitious and highly motivated individual to join the medicine operational team based at Colchester hospital. This is a great role for someone wishing to develop their operational management experience.

You will be responsible for the day to day operational running of the administrative staff to facilitate the smooth and efficient running of the services.

As the Operational Coordinator you will work closely with the Service Managers across General and Specialist Medicine, to ensure effective operational management and delivery of key performance management targets.

You should demonstrate knowledge of RTT and have excellent communication skills, with proven experience of managing a team.

This is a fast paced and busy role, you must have good prioritisation skills.

Alongside management of the administration team, you will be required to support the senior management team to continually improve performance across medicine.

You will be accountable for monitoring and assessing on performance, specifically RTT, DM01 and Cancer. This will involve highlighting any issues and identifying appropriate action to be taken.

You would be required to attend relevant performance meetings and be responsible for ensuring patients have access to services within a pathway and that each component is met according to admitted and non-admitted targets.

Responsible for ensuring PALs are investigated and responded to within required timeframe. Ensure any relevant actions required following Datix/complaints are implemented and reviewed.

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

For full details of the responsibilities and duties of this role please see the attached job description.

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