Patient Pathway Facilitator

1 month ago


Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

**Hours**: 14.5 per week

Fixed Term - 12 months (would also consider an internal secondment)

An exciting opportunity for a Band 4 position exists to join the existing Patient Pathway Facilitator (PPF) team, supporting cancer services. We are seeking a motivated, dynamic, proactive individual to join our team of administration staff that support the oncology clinical specialist nurses. The team work collaboratively with the oncology clinical nurse specialist team to provide a robust pathway for patients diagnosed with a cancer.

This post will be to support the Breast and Skin cancer teams

The post holder will be required to work autonomously as well as part of the immediate and larger team with clear objectives on supporting the nurse specialists to deliver key priorities in cancer including delivery of Risk Stratified Follow Up Pathways, Holistic Needs Assessment and End of Treatment Summaries.

We are seeking an individual who has a clear vision to meet patient and Trust needs ensuring clinical governance is a priority alongside patient safety.

1. To be a point of contact with patients, relatives, carers, and other health and social care professionals using excellent communication skills.

2. Appropriately communicate with patients (over the phone and face to face) to support them and their treatment pathway.

3. Understand the patient treatment and information pathways, assisting patients in accessing resources.

4. To be aware of personal limitations and to seek assistance from other team members as needed.

5. Use initiative and judgement to organise own workload, without close supervision and responding to the requirements of the service.

6. Triage incoming telephone calls, managing onward referrals and sign posting to appropriate person or service.

7. Ensure clear documentation of all interventions made with patient, relative or staff member on relevant internal online systems.

Our STAR values are at the heart of everything we do. You can expect to see them in the way we act and the way we treat each other. Our values make us who we are.

Service We will put our patients first
Teamwork We will work together
Ambition We will aspire to provide the best service
Respect We will act with integrity

8. Liaise with the team as appropriate and ensure that all non-routine and complex decisions are
escalated to the appropriate professional for assessment and review.

9. Communicate with the patient’s relatives and significant others, involving them in care as appropriate.

10. Undertake routine phone calls as required to patients regarding treatment pathways and patient
information events, recording outcomes appropriately.

11. Source new and specialist written information for patients.

12. Support patient information production and dissemination to relevant Clinicians and treatment teams in accordance with relevant administration of role.

13. Participate in data audit activity aimed at the provision of quality cancer care as required.

14. To support the collection and maintenance of patient information from a variety of sources, including
extracting data from several computerised systems. This will also include liaising with other
departments and hospitals to facilitate patient pathways and clinical decisions.

See attached JD for full duties



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