Customer Service Advisor

6 months ago


Bradford, United Kingdom Power Sheds Full time

The Sunday Times 20th Fastest Growing Company in the UK
- Startup of the year - Winner
- Real Homes - rated us number 1 best shed
- Trustpilot - the highest ranked shed company in the world
- Lloyds Bank National Business Award for 'Best New Business'
- SME National Business Award Winner for 'Best New Business'
- Two-time Great British Entrepreneur Award Winners
- Top 100 Exciting Yorkshire Companies from Business Insider
- eBay Winner award for innovation

At Power, we have set out to create the greatest garden shed brand in the world. We have been trading since March 2019 and having been growing rapidly. We have two large manufacturing unit in the Euroway Trading Estate in Bradford and have recently joined forces with the BSW group, allowing us to tap into their global structure to enable us to continue with our expansion plans. We make and supply premium wooden garden sheds and log cabins throughout the UK. We anticipate further rapid growth which means there are huge opportunities for individuals coming into the company at this early stage and to progress. We need people who are willing to learn. We are particularly interested in reliable, ambitious people looking for progression.

Your responsibilities will include but not be limited to:

- Learn about our products and services to allow you to assist customers and agents both over the phone and in writing;
- Dealing with both retail and trade customers - sales (inbound only) and customer service;
- Handling customer and agent complaints efficiently whilst providing excellent levels of Customer Service.
- Liaising with the courier on deliveries and updating customers;
- General office admin, scanning, printing, data input etc.

It is **essential **that you have excellent communication skills both on the phone and in writing, and you are quick on a computer / typing. Experience with Microsoft Excel and complaints handling is beneficial but not essential.

**We will provide you with**:

- Competitive rates of pay - Salary between £24,440 - £26,520.
- Potential for annual profit share bonus
- 40 hours a week. Hours are - Monday to Friday 8am to 4.30pm (30 min. unpaid lunch)
- Company pension
- Free healthcare cashplan - dental work etc paid for by Power Sheds (once passed probation)
- 20 Days' Holiday (plus bank holidays) - ability to buy more holidays (once passed probation) and increase holidays for long service
- Enhanced maternity and paternity leave
- Staff purchase discounts (once passed probation)
- Paid bereavement
- Free tea and coffee
- And more - the list is growing

Send us your CV and a brief cover letter telling us why we should employ you.

**Job Types**: Full-time, Permanent

Pay: £24,440.00-£26,520.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave

Schedule:

- 8 hour shift

Supplemental pay types:

- Yearly bonus

**Education**:

- A-Level or equivalent (required)

Work Location: In person



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