Box Office Access Booking Assistant

1 week ago

Edinburgh, United Kingdom Edinburgh Festival Fringe Society Full time

**Closing date** 10:00 Monday 15 April 2024
**Interview date**: Monday 29 April - Thursday 02 May 2024
**Start date**: Monday 08 July 2024
**End date**: Monday 26 August 2024
**Location**: Office based, central Edinburgh

**Background**:
The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome. No individual or committee determines who can or cannot perform at the Fringe.

It all began in 1947 with eight companies - six of them from Scotland - taking a risk, turning up uninvited and performing on the ‘fringe’ of the inaugural Edinburgh International Festival. Over 75 years later, the Fringe has grown to become one of the greatest platforms for creative freedom in the world, second only to the Olympics in terms of global ticketed events. In 2023, 3,553 shows took place in 288 venues across Edinburgh.

The Edinburgh Festival Fringe Society was founded by artists to nurture and uphold the Fringe's values of inclusivity, experimentation and imagination. We exist to support, advise and encourage everyone who wants to participate in the Fringe, provide information and assistance to audiences, and celebrate the Fringe and what it stands for all over the world.

The role will also support the Customer Service team by assisting with general customer queries and issues. You will work closely with the Box Office management team to ensure that the Fringe ethos of excellent customer service is adhered to.

**Role and responsibilities**:

- Processing bookings for customers with specific access requirements
- Setting up access customers to book tickets online
- Following Fringe Box Office policies and procedures to ensure the professional, efficient and effective operation of the Access Booking and Customer Services team
- Assisting access customers to collect physical tickets if not able to utilise e
- ticketing
- Assisting with other festivals or events that are ticketed through the 180 Box Office if the Fringe workload allows

**Person specification**:
**Essential**
- Experience in a fast paced customer facing role
- Previous experience of interaction with people who have additional access requirements, including people with disabilities, or people who identify as D/deaf.
- Excellent communication skills, both oral and written
- Ability to work calmly and efficiently in a high-pressure environment and be flexible and responsive to changing demands on time
- A polite, professional and confident manner when dealing with the public
- The ability to work in a team as well as using your own initiative
- Experience of offering support and advice to colleagues
- Proficient computer skills including a good working knowledge of Office 365 packages

**Desirable**
- Experience of working in a festival environment
- Knowledge of general box office procedures and practices
- Experience of working with a computerised ticketing system

**Rate of pay and benefits**:
The Fringe have identified six pillars of commitment around the sustainable delivery of their work, are active members of the Festivals Edinburgh Sustainability Working group and include climate action as one of the headline targets in the Fringe development goals. As part of the commitments of this work, all Fringe staff members are expected to assist with the Fringe Society’s environmental goals and consider these in all elements of your work.

Application deadline: 15th April, 2024

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