Customer Service Operator
2 weeks ago
Our client, one of the leading companies of **supply chain solutions**, is looking for a **Customer Service Operator** to join their UK Department in the **Belfast** area
**Pay Rate**: Competitive
**Working Hours**:
Monday to Friday - 9am to 5:30pm (Flexibility required to cover shifts)
**Job Type**: Full-Time, Temp to Perm
**Job Criteria**:
**Essential**
- Knowledge of the Transport Industry
- Fluent Oral and Written English
- Excellent Communication skills
- Excellent IT skills
- Proven track record of Customer Services within a previous role
- Excellent numerical skills
- Excellent attention to detail
- Ability to work under pressure in a busy environment
**Job Duties**:
- Receive and accurately enter Bookings on Companies TMS
- Arrange Haulage and Shipping according to companies procedures
- Book In with End User
- Ensuring deliveries are completed within the agreed timelines
- Invoicing in an accurate and timely manner
- Inputting of Accruals on the company’s internal system
- POD Control
- Calculate and submit quotations in accordance with current procedures
- Create and maintain KPI's through the companies systems and Microsoft Excel
- Non Conformance Reporting when needed
- General Day to Day administrative duties
- Update Management Team of daily / weekly trends
**Additional Information**: This position is located in Belfast, Northern Ireland.
For more information about this role please call our Belfast office at **028 9032 2511** and ask for Ciara
**INDUSTRIAL TEMPS IS AN EQUAL OPPORTUNITIES EMPLOYER**
**Job Types**: Full-time, Temp to perm
Schedule:
- 8 hour shift
- Day shift
Work Location: One location
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