Customer Service Advisor

2 weeks ago


Belfast, United Kingdom Hays Full time

Hays are partnering with a Housing Association to recruit for a temporary Customer Services Adviser to be responsible for all customer contact across (in?bound, face?to?face and across digital and social media channels), for all end?to?end customer journeys.
To act as an ambassador for the company, ensuring customers receive equal standards of service and have been dealt with in a professional manner a high level of customer services is provided at all times
Ensure that all actions required to support customers are completed within agreed timeframes
Proactively identify opportunities to improve customer service and bring these forward
Process applications accurately, efficiently and in accordance with policy and procedure
Be responsible for processing forms, evidence and correspondence that is handed in at reception, scanning documentation and ensuring audit trail is created for each item
Ensure that your work supports the efficient operation of the team
Be flexible to support other customer service teams should demand require it
Work effectively as part of a team to deliver effective and efficient customer service
Educated to A Level standard or higher and GCSE Maths and English,
A minimum of 2 years’ experience of working in a customer centric environment, delivering customer service excellence, to include phone contact, face?to?face contact, through digital channels and offering single point of contact resolution.
Previous experience of complaints handling.
Previous experience of digital filing and scanning.
Working Knowledge of Microsoft Office MS Word and MS Excel. Ability to analysis information from a range of sources, to make a rational decision.
Ability to work collaboratively with colleagues and carry out tasks effectively, knowing when to seek help, support and advice.
16 per hour
~ Temporary for 3-6 months
~ Full-time position
~ Belfast City Centre location
~ Online timesheets with weekly pay
~ Access to retailer discounts
~ Access to thousands of learning and development courses

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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