Customer Service Advisor

3 weeks ago

Belfast, United Kingdom Student Roost Full time

...........................................................................................................................................................................................................................................................................................................................................................................................................................

**Salary**: £24,375 per year

Nelson Place is the newest kid on the block for student accommodation in Belfast opening September 2024. With 774 bedrooms, 3 floors of social spaces to include cinema, sky lounge, study and games rooms, Nelson Place has everything a student needs under one roof.

A 5-minute walk to Ulster University campus, it joins the hub of the student area, where we welcome our fantastic residents from all corners of the world.

**Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?**

Here at Student Roost, we pride ourselves on offering an enhanced experience for our residents and our Customer Service Advisors are at the forefront of making this a reality for the thousands of students who live with us each year.

As a Customer Service Advisor, you will be the first point of contact for residents, across a wide range of services: from the moment a potential resident comes to see what were about, right the way through their journey with us to check out. Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.

Think youre the right fit for this role? We hope so too.

**As a CSA your responsibilities will include**:

- Being the first point of contact for residents, across a wide range of services.
- Proactively responsible for the room sales of this state of the art student accommodation whilst carrying out viewings.
- Building strong high-quality relationships with our people, residents, clients, and colleagues.
- Getting to grips with the site inbox, knowing which enquiries you can confidentially respond to, and which need escalation.
- Doing all you can to keep our students happy.

**Key Requirements**:

- Personable with previous customer service and sales skills.
- Problem solving attributes and a whole bundle of initiative.
- Ability to work flexible hours.

**_ We are Student Roost._**

**_ Its more than a room. Its more than a job._

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