Customer Service Advisor

2 weeks ago

Belfast, United Kingdom Student Roost Full time

...........................................................................................................................................................................................................................................................................................................................................................................................................................

Hours: 37.5 per week

**Salary**: £21,547.50

**_ The City_**_: BELFAST_**_ - _**_The city _famous for building the_ Titanic_, footballer George Best and even our property namesake John Bell, the scientist famous for proving Einstein wrong A city known for its hospitality and bustling nightlife, and home to the tallest bar in Ireland. Belfast is_ home of the Belfast Giants_ Ice Hockey Team and Ulster Rugby Team_ With more than 51,000 students studying across Queens_ University,_ Ulster University, _St Marys University and Belfast Met to name a few, _we provide top class, quality accommodation as well as great service We are STUDENT ROOST_

**_ The Site: _**_We are a perfectly formed team of eleven, which consists of a Senior Operations Manager, Assistant Operations Manager, 4 Customer Service Advisors, 2 Housekeeper, 2 Night Owls, and _M_aintenance. John Bell House is operated 24 hours a day, 7 days a week, 365 days a year by our welcoming and friendly team._

**_ The Vibe:_**_ John Bell House is a diverse & social property, located in the heart of the city. It is a wonderfully historical building with architectural features that you wont find anywhere else, from our Steam Engine room built in the 1900s to our Grand Hall which is comparable to Hogwarts_ _With resident wellbeing, experience & FUN being our main focus _We are a passionate team who_ strive to offer the best events and support for all residents. As a team, we endeavour to provide a home from home for all our students. _

**Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?**

Here at Student Roost, we pride ourselves on offering an enhanced experience for our residents and our Customer Service Advisors are at the forefront of making this a reality for the thousands of students who live with us each year.

As a Customer Service Advisor, you will be the first point of contact for residents, across a wide range of services: from the moment a potential resident comes to see what were about, right the way through their journey with us to check out. Youre an important part of our residents stay, supporting students who might need to report a maintenance issue, collect a parcel, ask for directions or simply need to chat. Every interaction matters, which is exactly why you matter.

**_ We are Student Roost._**

**_ Its more than a room. Its more than a job._**

**The you part**

Think youre the right fit for this role? We hope so too.

Youll be someone we can count on to:
**OWN**
- Be a customer-service superstar Your friendly face may be the first to greet a resident in the morning or one that welcomes them home at the end of a long day. As a Customer Service Advisor, you will know the strength of your smile.
- You will be a key part in our sales team, therefore building good rapport with our residents will be a good attribute to have to ensure that all sales targets are achieved.
- Treat every enquiry with significant importance, taking personal pride in ensuring all enquiries are responded to swiftly and politely.
- Be an expert in our properties in the city and actively searching for new leads able to clearly articulate what we offer to prospective residents
- Take pride in ensuring your property is fully booked and that any debt is managed swiftly.
- Support the Assistant Managers responsibilities in ordering stock for your property.
- Collect payments on behalf of residents, ensuring high levels of attention to detail and working in line with our policies and processes.
- Every student is different and so are the teams that work in our properties. Dont leave your personality at the door and please bring your whole self to work its this you we want to see every day.

**DO**
- Embrace the social side of being a Customer Service Advisor by taking the lead on organising social events for our residents; including the marketing of events, room set-up and take-down as necessary.
- Willingly and regularly ask for feedback from our residents and use that to sculpt new ideas, events, and services to propose to the wider service team.
- Create an environment whereby residents feel confident and comfortable in raising any concerns about our properties or our practices.

**LEARN**
- Get off to the Best Start Ever and learn the Student Roost way of doing things. We take enormous pride in doing a great job and delivering exceptional results.
- Pride yourself on an understanding of the demographic of your residents and tailor events to drive i

  • Customer Service Advisor

    4 weeks ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Respond to customer inquiries and resolve issues in...

  • Barista/customer Service

    5 days ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are customer-centric, social and creative. Our work environment includes: - Regular social events - Food provided - Casual work attire - On-the-job training **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate information...

  • Barista/customer Service

    15 hours ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are customer-centric, social and creative. Our work environment includes: - Regular social events - Food provided - Casual work attire - On-the-job training **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate information...

  • Call Centre Customer Sales Advisor

    7 days ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...

  • Customer Service Advisor

    1 week ago

    Belfast, United Kingdom HR GO Recruitment Full time

    Job Tittle: Customer Service Advisor Location: Belfast Salary/Hourly Rate: £23,500 Job Type: Permanent Working hours/days: Monday to Friday 9am-5pm- option of Hybrid model after passing probation HR GO Recruitment are looking for an enthusiastic and energetic Customer Service Advisor to join one of the financial services companies based in Belfast. You...

  • Customer Service Advisor

    1 week ago

    Belfast, United Kingdom HR GO Recruitment Full time

    Job Tittle: Customer Service AdvisorLocation: BelfastSalary/Hourly Rate: £23,500Job Type: PermanentWorking hours/days: Monday to Friday 9am-5pm- option of Hybrid model after passing probation HR GO Recruitment are looking for an enthusiastic and energetic Customer Service Advisor to join one of the financial services companies based in Belfast.You will be...

  • Customer Service Advisor

    1 week ago

    Belfast, United Kingdom HR GO Recruitment Full time

    Job Tittle: Customer Service Advisor Location: Belfast Salary/Hourly Rate: £23,500 Job Type: Permanent Working hours/days: Monday to Friday 9am-5pm- option of Hybrid model after passing probation HR GO Recruitment are looking for an enthusiastic and energetic Customer Service Advisor to join one of the financial services companies based in Belfast. You...

  • Customer Service Advisor

    5 days ago

    Belfast, United Kingdom VickerStock Full time

    Customer Service Advisor We are working on behalf of an established business to recruit for a Customer Service Advisor on a permanent basis. You will be working with an established team to deliver excellent customer service to customers. Based in the Dargan area of Belfast. Your new role as a Customer Service Advisor will include: Providing advice to...

  • Customer Service Advisor

    6 days ago

    Belfast, United Kingdom The Curve Group Full time

    **Customer Service Advisor** Are you looking for a new and exciting hybrid and flexible role? Do you have a passion for customer service? If so and you have telephony experience, this could be a fantastic opportunity for you. Voted one of the UK's 100 best large companies to work for in 2021, we're hiring a variety of full-time Customer Services roles on...

  • Customer Service Advisor

    1 week ago

    Belfast, United Kingdom HR GO Recruitment Full time

    Job Tittle: Customer Service AdvisorLocation: BelfastSalary/Hourly Rate: £23,500Job Type: PermanentWorking hours/days: Monday to Friday 9am-5pm- option of Hybrid model after passing probation HR GO Recruitment are looking for an enthusiastic and energetic Customer Service Advisor to join one of the financial services companies based in Belfast.You will be...

  • Call Centre Advisor

    4 weeks ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    We are a dynamic and growing company dedicated to providing exceptional customer service. We pride ourselves on creating a positive and collaborative work environment where our employees can thrive. As we expand our team, we are seeking motivated individuals to join us as Call Centre Advisors. **Responsibilities**: - Answer incoming calls and respond to...

  • Customer Sales Assistant

    1 month ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are agile, rewarding and collaborative. Our work environment includes: - Growth opportunities - Wellness programmes - Casual work attire - On-the-job training **Responsibilities**: - Greet customers in a friendly and professional manner. - Provide assistance to customers in...

  • Customer Sales Assistant

    4 weeks ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are agile, rewarding and collaborative. Our work environment includes: - Growth opportunities - Wellness programmes - Casual work attire - On-the-job training **Responsibilities**: - Greet customers in a friendly and professional manner. - Provide assistance to customers in...

  • Customer Service Advisor

    1 week ago

    Belfast, United Kingdom Ashton Recruitment Full time

    Ashton Recruitment require a customer service advisor for our client based in Belfast. Position: Customer service advisor Location: Belfast Duration: Temporary - Permanent Rate of Pay: £10.69 per hour Hours of Work: Monday-Friday, 14:00-18:00 Duties will include (but not be limited to): - Inbound call handling taking orders from pharmacies -...

  • Customer Sales Assistant

    1 month ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are agile, rewarding and collaborative. Our work environment includes: - Growth opportunities - Wellness programmes - Casual work attire - On-the-job training **Responsibilities**: - Greet customers in a friendly and professional manner. - Provide assistance to customers in...

  • Customer Service Advisor

    15 hours ago

    Belfast, United Kingdom GLL Full time

    **Full time Concierge (39 hours)** **Location**; **Lisnasharragh Leisure Centre** **Salary**; **Up to £22,164.61** per annum** GLL is looking for a Customer Service Advisor at Lisnasharragh Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest...

  • Call Centre Advisor

    5 days ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...

  • Call Centre Advisor

    3 days ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...

  • Customer Service Advisor

    6 days ago

    Belfast, United Kingdom GLL Full time

    Customer Service Advisor Olympia Leisure Centre & Spa £22,164.61 pro rata GLL is looking for a Customer Service Advisor at Olympia Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor,...

  • Customer Service Advisor

    2 days ago

    Belfast, United Kingdom Reactive Recruitment Full time

    Customer Service Advisor Belfast £24,000 We have a brand-new role with a Digital Printing Company based in Belfast. The company is currently expanding and building the business with the right people as their backbone to handle all customer service queries. Benefits Enhanced Annual Leave. Opportunities for Career Growth. Staff Discount. Qualifications and...