Customer Service Administrator
2 months ago
Full Time - Ongoing Temp Work
- Hybrid Working
**About Our Client**:
- Capture and digitise information as part of a process.
- Act as a first point of contact for customers.
- Manage customer expectations, interact and display professionalism at all times.
- Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved.
- Manage challenging situations displaying professionalism at all times Work as part of a team and also work independently managing your time appropriately, working efficiently at all times.
- Answer incoming and making outbound calls.
- Management and resolve customer queries.
- Booking appointments & additional services for customers
- Support line management on any additional admin when required.
- Document all call information according to standard operating procedures.
**The Successful Applicant**:
Excellent communication and interpersonal skills
The ability to develop and maintain good working relationships with colleagues.
Basic IT skills, as appropriate systems training will be provided.
Effective problem-solving skills and be a team player who constantly displays commitment and flexibility.
Excellent organisational skills with great attention to detail
The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence.
**What's on Offer**:
- Salary of £11.10 ph
- Hybrid Working
- Training & Development
- Contact
- Harrison Pugsley
- Quote job ref
- JN-022024-6339889
- Phone number
- +442920643487
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