Customer Service Administrator

2 weeks ago


Belfast, United Kingdom Flogas Full time

Flogas Ireland has an exciting opportunity for a full time Customer Service Administrator** **working as part of our Finance and Office support Team. The individual must be able to demonstrate a passion for customer care, be able to operate in a fast-paced environment and be willing to work as part of team.

This position will be based in our Flogas terminal in Belfast. We operate on a hybrid work model following completion of induction and training which is carried out on site.

**Main areas of responsibility**:

- Meets and greets visitors on arrival to site giving appropriate on site passes and following company procedure in terms of visitors.
- Notifies company personnel of visitor arrival.
- Answers in bound calls and handles calls appropriately.
- Processes customers orders and payments both in reception and over the phone
- Assists Assist with the preparation of reports for the finance team.
- Assist with the preparation of customer information packs in handling general customer account queries.
- Responsible for handling in-bound post by sorting and allocating to correct personnel.
- Responsible for handling the administration for out bound post and having post ready for collection at the designated time.
- Keep a safe and clean reception area.
- Assists with ad hoc duties as directed by finance manager.

**Qualifications**:

- 5 GCSE’s including English and Maths
- Must have good communication skills and have experience in a customer facing role previous reception experience would be beneficial.
- Must be competent in the use of Microsoft office, in particular excel.
- Previous experience of maintaining a switchboard would be desirable but not essential as full training would be provided.

Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.



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