Senior Ward Clerk

7 months ago


Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social services and other health professionals and staff. To communicate appropriately with patients, relatives and visitors who may be fearful, aggressive or have sensitive concerns, needing reassurance. Also, to treat those patients, relatives and visitors who may present with difficulties in communication e.g.

Receive patients to clinic, confirm demographic details on arrival and ensure regulations for overseas visitors are met. Produce new front sheets and labels if there are any amendments. Reconcile the clinic to include DNA outcomes to meet with Trust Policy. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.


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