Patient Pathway Flow Coordinator, Band 4

2 months ago


Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Our highest priority is to provide an outstanding, timely service to our patients. We are looking an individual with strong motivation combined with high level administrative skills to help deliver our busy, dynamic and ambitious service.

The ED Patient Flow Pathway Coordinator will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.

The ED flow coordinator role manages flow through the Emergency Department, this is to ensure that patients are seen in a timely way and plans are put in place for patients and delivered efficiently.

The post holder is responsible for providing a high standard of professional and patient focused service to a range of Trust-wide specialities and will support the function on a day-to day operational basis.

Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate.

Escalate any issues and breaches of the 4 hour target to the relevant management in line with agreed escalation procedures.

Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives.

Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available.

The posts offer an opportunity to develop within a supportive and friendly environment. Training and development opportunities are available within this post. Training for the undertaking of clinical skills will be provided.
It is also a fantastic opportunity to work with a multi-disciplinary team that envelops the main goal of the Trust which is to deliver best care for everyone taking up all the the Trust values alongside with it.

Patient care
- Monitor and review patient care and/or treatment progress using the ED patient system in line with Trust and local policies.
- Identify the next steps in the patient care pathway in line with clinical need (peer review).
- Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
- Ensure the timely and efficient transfer of patients and information between trusts/other organisations involved in the patient pathway, adhering to agreed communication pathways and protocols.
- Update on all enquiries regarding patients’ care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
- Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
- Ensure that all health records are appropriately tracked and securely stored whilst in the department according to Health Records Policy.
- Attend relevant meetings and complete actions regarding the care of patients within the designated pathway.

Professional practice
- Ensure clinical practice is evidence based or peer reviewed “best practice”
- The post holder will have regular contact with a wide range of clinical and managerial staff, administrative and clerical support staff at many levels and patients, relatives and external agencies.

Leadership and management
- The post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the department.

Education and training
- Undertake any training as required to complete the tasks associated with the job role.

Improving quality and developing practice
- Undertake any administrative tasks commensurate with the grade required to support the delivery of high-quality patient care.
- Actively participate in department development as appropriate and participate in departmental meetings
- Undertake any other duties commensurate with the grade, required to ensure the smooth and efficient running of the department.
- Review and support development and implementation of Standard Operating Procedures.
- Review and support development and implementation of internal targets.
- Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times.
- Working with the Team to analyse target breaches and report issues to management.
- Participate in national audits and collect data as required in relevant meetings, allowing the Trust to identify and improve treatment in patient cohorts.
- Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process.



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